A DIVISION OF ACCO BRANDS CORPORATION
FrequentlyAskedQuestions(FAQ’s)onUSB‐CTechnologyand
TroubleshootingGuideforKensingtonSD4500andSD4600P
USB‐CDockingStations
NotallUSB‐Cdevicesarecreatedequal.WhilethenewUSB‐Cportsarevery
convenient,eachmanufacturercansetupeachmodeltosupportdifferentlevelsof
data,videoandpower.Assuch,compatibilitywithproductivityaccessorieslikethe
KensingtonSD4500andSD4600Pdockscanvary.
USB‐C
isanewtechnologyand,unfortunately,it’salsoacomplicatedtechnology.
Shoppersneedtomakeinformedchoicestoensuretheaccessorytheybuyis
compatiblewiththeirhostdevice,andcan’tassumethateveryaccessorywillwork
seamlessly.Whenthehostdevice’sUSB‐Ccapabilitiesarefullycompatiblewithour
dockingstationfeaturesandallsoftwareonyourhostdevicehavebeenupdated,
theperformanceshouldbenearlyflawless.
IfyouhavequestionsaboutUSB‐C,pleasetakealookatthefollowingFrequent ly
AskedQuestions(FAQ’s).
ThingstoKnowBeforeYouBuy/CommonIssues
Yourlaptopordevicemust
haveaUSB‐Cport.(UsinganadapteronaUSB3.0
portwillnotwork.)
YourdevicemustberunningWindows10,8.1orMACOS(Sierra)orMacOSX
Yosemite(10.10)orlater,orChromeOS.
Forvideooutput,yourUSB‐Claptoporhybridmustsupport
DisplayPortAlt.
ModeoverUSB‐Corvideosignalscannotbesenttoyourmonitors.
Forvideooutput,youmustuseadirectHDMI‐to‐HDMIcableorDisplayPort‐
to‐DisplayPortcable.Connectingviaapassive adapterwillnotallowvideo
signalstotransmit.
Dualvideoisonlys upportedonWindows10and8.1devices(Macand
ChromeUSB‐Cdevicesdonotsupportdualvideo).
FortheSD4600Pdocktoprovidecharging,yourUSB‐Cdevicemustbe
designedtosupportPowerDelivery(PD).NotallUSB‐Cdevices
supportPD.
MacOSdevicesneedtoperformaone‐timesoftware downloadtosupport
theEthernetport.
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