Kensington SD4500 - Faq Manual

A DIVISION OF ACCO BRANDS CORPORATION
FrequentlyAskedQuestions(FAQ’s)onUSB‐CTechnologyand
TroubleshootingGuideforKensingtonSD4500andSD4600P
USB‐CDockingStations
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NotallUSB‐Cdevicesarecreatedequal.WhilethenewUSB‐Cportsarevery
convenient,eachmanufacturercansetupeachmodeltosupportdifferentlevelsof
data,videoandpower.Assuch,compatibilitywithproductivityaccessorieslikethe
KensingtonSD4500andSD4600Pdockscanvary.

USB‐C
isanewtechnologyand,unfortunately,it’salsoacomplicatedtechnology.
Shoppersneedtomakeinformedchoicestoensuretheaccessorytheybuyis
compatiblewiththeirhostdevice,andcan’tassumethateveryaccessorywillwork
seamlessly.Whenthehostdevice’sUSB‐Ccapabilitiesarefullycompatiblewithour
dockingstationfeaturesandallsoftwareonyourhostdevicehavebeenupdated,
theperformanceshouldbenearlyflawless. 

IfyouhavequestionsaboutUSB‐C,pleasetakealookatthefollowingFrequent ly
AskedQuestions(FAQ’s).

ThingstoKnowBeforeYouBuy/CommonIssues
 Yourlaptopordevicemust 
haveaUSB‐Cport.(UsinganadapteronaUSB3.0
portwillnotwork.)
 YourdevicemustberunningWindows10,8.1orMACOS(Sierra)orMacOSX
Yosemite(10.10)orlater,orChromeOS.
 Forvideooutput,yourUSB‐Claptoporhybridmustsupport
DisplayPortAlt.
ModeoverUSB‐Corvideosignalscannotbesenttoyourmonitors.
 Forvideooutput,youmustuseadirectHDMI‐to‐HDMIcableorDisplayPort‐
to‐DisplayPortcable.Connectingviaapassive adapterwillnotallowvideo
signalstotransmit.
 Dualvideoisonlys upportedonWindows10and8.1devices(Macand
ChromeUSB‐Cdevicesdonotsupportdualvideo).
 FortheSD4600Pdocktoprovidecharging,yourUSB‐Cdevicemustbe
designedtosupportPowerDelivery(PD).NotallUSB‐Cdevices
supportPD.
 MacOSdevicesneedtoperformaone‐timesoftware downloadtosupport
theEthernetport.