7 YKB-01-e-0921
10. Instant help
Symptom Remedy
The supply indicator is not
lit up.
Check whether the power supply unit is connected to the printer and to
the mains.
Paper does not emerge. Check whether the paper has been inserted correctly,
whether the input slot of the mechanism is free of obstructions
Paper leaves printer
without print:
Check whether the paper has been inserted with its thermo-sensitive
side facing the printer head, whether the SW switches are set correctly.
No printing is taking place
and paper does not
emerge.
Check whether the connecting cable is connected at both ends,
whether the printer prints during the self-test, whether the SW switches
are set correctly.
Wrong characters are
printed
Check whether SW switches are set correctly.
Printout is blurred Check whether operating temperature exceeds allowed value, whether
the paper used is recommended by the manufacturer.
If you are unable to remedy the error, please contact your supplier.
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