7
TROUBLESHOOTING GUIDE
The hob does not work:
• Check for the presence of mains electrical
power.
• Set the knob to “0” and switch on the hob again
to ensure that the fault has been remedied.
The hob does not turn off:
• disconnect the hob immediately by disconnecting
the power cable from the socket.
AFTER SALES SERVICE
Before you call the After Sales Service:
1. Re-start the cooktop, to check whether correct
operation has been restored.
2. If the malfunction persists, call the After Sales
Service.
Give the following information:
• type of malfunction;
• model of cooktop;
• service number (i.e., the number that
follows the word SERVICE on the rating
plate under the cooktop and on the
guarantee paper);
• your complete address;
• your telephone number and area code.
If any repairs are required, please contact an
authorised After-Sales Service, as indicated in
the warranty.
In the unlikely event that an operation or repair is
carried out by an unauthorised technician,
always request a certification of the job carried out
and insist on the use of original spare parts.
Failure to comply with these instructions may
compromise the safety and quality of the
product.
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