14
Commonly Asked Questions
ere has been a drop in my home’s water pressure.
What can be the cause?
A reduction in your home’s water pressure can indicate that it is time to
change your filter. See pages 10 and 11 for instructions on changing the filter.
If you do not have a filter with your system or changing the filter has no effect,
contact your local, authorized Kinetico dealer.
My system seems to be regenerating more frequently. Is this normal?
Remember, your Kinetico system is demand-operated, adjusting automatically
to your water usage. If you do not think that your water usage has increased
due to extra house guests, additional laundry or some other reason, check
for any leaky plumbing, dripping faucets or running toilets; all of which can
contribute to more frequent regenerations.
My water doesn’t seem soft. How can I be sure that my system is
regenerating properly?
Be sure that the water supply to the softener is not by-passed. Follow the
instructions on page 12 to manually regenerate the softener tanks. If the unit
does not begin advancing to the next regeneration automatically, please contact
your local, authorized Kinetico dealer for further assistance.
I can hear my Kinetico system running or regenerating during the day.
My old softener only used to run at night. Is this normal?
Single tank, electric water softeners tend to be set to regenerate at night
because of the unavailability of soft water during the regeneration process.
Unlike traditional water softeners, Kinetico systems operate on demand based
on your water usage, without timers or electronics. So your system regenerates
whenever necessary, at any time of day. And Kinetico’s twin tank design allows
one tank to provide treated water while the other regenerates, so you’ll never
be without soft water.
How will I know when it is time to add salt?
Lift the lid of the brine tank to check the level of salt. If you can see water,
it is time to add salt. You can add salt anytime there is enough room to
accommodate at least one bag. However, keep in mind that keeping the brine
tank completely full of salt can contribute to salt bridging (see page 13).
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