How to download:
1. Go to the App Store
®
or Google Play
™
2. Search for Easy Line Remote
™
app
3. Download and install the app on
your smartphone
4. Follow the instructions to pair your
hearing aids to your phone
Functionalities:
• Adjust hearing aid volume
(left/right separately adjustable)
• Manual program change
• Volume balance of external streaming device
• Usage statistics
• FAQs
• Remote support
• Tinnitus
• Speech boost
• Touch control
• Bluetooth
connection
App to control your hearing aids Before you start using your hearing aids
We strongly recommend reading the complete user guide,
specically about:
Care and maintenance (chapter 17)
Read for more details about your hearing aids that are water
and dust-resistant under certain conditions.
Troubleshooting (chapter 22)
Helpful support and possible tips in case your hearing aids
are not performing well.
Important safety information (chapter 23)
Read about important information for the best performance
and safety use.
Find more information and support, including Bluetooth
compatibility, at www.KS10userportal.com
Troubleshooting tips
QUICK START
GUIDE
This contains additional useful information and tips, as well
as in-depth instructions for the optimal use of your hearing
aids. This is not a substitution for reading the user guide
included in the kit.
Manufacturer:
Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
029-0863-02/V1.01/2021-02/hc © 2021 Sonova AG. All rights reserved.
Problem What to do
Hearing aid
not functioning
• Clean speaker opening/earpiece
• Press lower part of multi-function button
for 3 seconds (chapter 9)
• Charge hearing aid (chapter 4)
Hearing aid
whistles
• Insert hearing aid correctly (chapter 6)
• Contact your ENT/GP or hearing care
professional
Hearing aid
too loud
• Decrease volume if volume control
available (chapter 8)
Hearing aid not
loud enough
or distorted
• Increase volume if volume control available
(chapter 8)
• Charge hearing aid (chapter 4)
• Clean speaker opening/earpiece
• Contact your hearing care professional
Hearing aid plays
two beeps
• Charge hearing aid (chapter 4)
Hearing aid will
not switch on
• Charge hearing aid (chapter 4)
• Perform step 2 of the rebooting process
(chapter 15)
Indicator light on
hearing aid does
not light up when
hearing aid placed
in charging inserts
• Insert hearing aid correctly into charger
(chapter 4)
• Connect charger to external power supply
(chapter 3)
• Wait three hours after placing hearing aid in
charger, regardless of LED behavior
If the problem persists, contact your hearing care
professional for assistance.
RECHARGEABLE
INSTRUMENT S
Hearing
PREMIUM
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