30 www.kodak.com/go/support
Troubleshooting and support
Screen messages
You set automatic
on/off but the frame
doesn’t turn on and off
at the specified times.
If your frame loses power, the clock returns to the factory setting and
auto on/off times are disabled. See Re-setting your frame after losing
power, page 31.
Screen message Try one or more of the following
File is bad.
(usually preceded by the file name.
For example:
xxx_xxxx.JPG file is
bad
)
The frame cannot display the picture because the file is
corrupted or it’s an unsupported file format (see page 32).
NOTE: Videos are not supported.
Write failed. Select another
location.
The frame was unable to copy the picture.
■ Insert a different card or device (page 6).
Error attempting to open file or
directory.
■ Turn off the frame, then turn it back on. Press and
hold the power button (for about 2 seconds), then
release. If the problem persists, contact customer
support help, at
www.kodak.com/go/digitalframesupport.
Error occurred while closing a file.
Error invalid filename.
Error reading from file.
Error writing from file.
Error writing a file.
Error writing to a file.
File Copy Failed!
Internal error.
Parameter is invalid.
Unknown error.
If... Try one or more of the following
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