28
Error codes
Code Meaning Possible causes Solution
E30 Door is not closed
properly
• Clothes are stuck and door
cannot be closed
• Open and close the door
again
E10 Water injecting
problem while
washing
• Tap is closed or water flows
too slow.
• Inlet valve filter is blocked.
• Inlet pipe is twisted
• Open the tap or wait till the
water supply becomes normal
• Check the inlet valve
• Straighten the pipe
E21 Overtime water
draining
• Drain hose is blocked • Check the drain hose and
remove the blockage
E12 Water overflow • Restart the washer
EXX Others • Not clear • Please try to re-start and if
error code still occurs, contact
the service
Troubleshooting
If there are any problems during operation, please refer to the following table. If problems cannot
be solved as indicated under Solution, please contact your manufacturer.
Problem Possible causes Solution
Product does not work and/
or indicator/display does not
turn on
• Interrupted power supply • Check the power supply
Door cannot be opened • Machine’s protection
mechanism is active
• Disconnect from the
power
Heating fault • NTC is damaged and heating
pipe is aging
• Contact the service
center
Water leakage • Connection between inlet
pipe or outlet hose and tap or
washing machine is not tight.
• Drain pipe is blocked
• Check and fasten the
water pipes
• Clean up outlet hose
Water is overflowing from the
bottom of the machine
• The inlet pipe is not
connected firmly.
• Outlet hose has water leakage
• Fix the inlet pipe
• Replace the drain hose
Washing result is not
satisfying
• The clothes are too dirty
• Insucient detergent
quantity
• Select a proper program
• Add proper detergent
quantity
Abnormal noise, great
vibrations
• Check if the transport restraints have been removed
• Machine is not installed on solid floor
• Check for loose objects inside drum e.g. detached ornaments
• Adjust the feet of the machine
IM_KWM62212-A3_191107_V09_HR.indb 28 8/11/2019 10:11
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