Troubleshooting (cont.)
Interface Troubleshooting Table
Symptoms Probable Cause Recommended Action
3. The interface functions
normally but no water
flows from the
components.
A. Inlet/outlet fittings may be
blocked.
A. Check the inlets and outlets for
blockage or debris. Clean the inlet
screens. Refer to the ″Clean the
Inlet Screens″ section in the Valve
Homeowners Guide.
B. Hot and cold water supplies are
not turned on.
B. Turn on the water supply to the
valve.
C. The valve or media module
memory may require resetting.
C. Disconnect and reconnect the
power supply from the valve and
media module.
D. System error. D. Check the user interface for an
error code. Refer to the
″Diagnostics″ section in the Digital
Interface Homeowners Guide.
E. If none of the recommended
actions for the above issues
correct the symptom, the media
module requires servicing.
E. Contact your Kohler Co.
Authorized Service Representative.
4. Continuous flow. A. System will not switch off. A. Turn off the water and power
supply and contact your Kohler Co.
Authorized Service Representative.
5. Primary and auxiliary
interface are lit, but
auxiliary interface does
not appear to function.
A. Lock-Out function is enabled. A. Disable in setup mode.
6. Display is difficult to read. A. Contrast is not optimized. A. Adjust contrast in the user interface
setting menu.
B. Brightness is not optimized. B. Adjust the brightness in the user
interface setting menu.
7. Massage and temperature
therapy does not work.
A. Massage and temperature
therapy functions are not
enabled.
A. Enable the massage and
temperature therapy functions
using the user interface.
Valve Troubleshooting Table
Symptoms Probable Cause Recommended Action
1. Maximum blend
temperature too hot or
too cold.
A. Incorrect maximum temperature
setting.
A. Refer to the ″Set the Maximum
Temperature″ section in the Digital
Interface User Guide.
B. If the above recommended
action does not correct the
symptom, the interface or valve
requires servicing.
B. Contact your Kohler Co.
Authorized Service Representative.
2. Continuous flow. A. System will not switch off. A. Turn off the water and power
supply and contact your Kohler Co.
Authorized Service Representative.
3. Massage mode shuts
down but water continues
to run from the
showerhead(s).
A. Unequal flow rates between
valve outlets.
A. Verify the installation has one
bodyspray per valve outlet and
uses bodysprays with the same
flow rate. If needed, contact the
installer to revise the installation.
B. Fluctuation of inlet pressure. B. Install pressure regulators in the
supply lines.
C. Pressure difference greater than
5 psi (34.5 kPa) between the hot
and cold supply lines.
C. Install pressure regulators to bring
the supplies within 5 psi (34.5 kPa)
of each other.
Kohler Co. 5 1069764-5-B
To Next Page
Loading...
Need help?
General
