Troubleshooting (cont.)
Music Troubleshooting Table
Symptoms Probable Cause Recommended Action
1. Speakers do not produce
sound in a two speaker
setup.
A. Speaker cable is not plugged in
properly.
A. Make sure the cables are properly
installed into the Media Module
connections and to the left and
right speakers.
2. Speakers do not produce
sound in a four speaker
setup.
A. Damaged speaker or speaker
not plugged in.
A. Make sure the working speakers
are properly installed into the
Media Module connections and to
both sets of terminals on each left
and right cables.
3. After playing music
loudly, the music stops
even though a song is
properly selected.
A. Thermal shut down. A. Shut down the system for 1 hour to
allow the unit to cool. Make sure
the area where the unit is installed
does not exceed 104°F (40°C).
4. Library menu is not
available.
A. The Roku agreement was
declined.
A. Enter the settings menu, select
″System,″ select ″Music Software,″
select ″Roku Agreement″ and select
″YES.″
5. Music server is not
available.
A. Wireless network is not
configured properly.
A. Enter the settings menu, select
″System,″ select ″WiFi Security,″
select ″Network Name,″ select
″WEP/WPA Key″ and enter the
security key.
B. The network cable is not
connected to the correct
router/switch input.
B. Connect the Media Module to the
router’s/switch’s ethernet ports.
C. A compatible media server is
not installed/running on your
home computer.
C. Install/open one of the supported
media servers such as iTunes
®
,
Microsoft
®
Windows
®
Media
Connect, RhapsodyTM or
Musicmatch
®
on your computer
and load your favorite music into
the server’s library.
D. The media server on your home
computer is not configured to
share files.
D. Reference the media server’s help
menu to properly configure file
sharing.
E. The incorrect Wi-Fi region was
selected.
E. Enter the settings menu, select
″System,″ select ″Music Software,″
select ″Region″ and select the
appropriate geographical region
that matches your Wi-Fi router.
6. I have a wireless network
but my Media Module is
unable to connect to the
network.
A. Ethernet cable is plugged in. A. Make sure an Ethernet cable is not
plugged into Media Module’s
ethernet jack.
B. Media Module is not within
Wi-Fi range.
B. Make sure the Media Module is
within range of your Wi-Fi
network.
C. A WEP key was not entered for
a secured network.
C. Enter the settings menu, select
″System,″ select ″WiFi Security,″
select ″Network Name,″ select
″WEP Key″ and enter the security
key.
D. The router is not set up for
802.11b.
D. Make sure the access point/router
is configured to allow 802.11b
clients.
Kohler Co. 7 1069764-5-B
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