Kohler Co.1282664-5-A
2
The Unit Does not Respond
Possible Cause Corrective Action
The sensor area is obstructed by soap residue. Turn the unit off and wipe the sensor with a clean, soft,
damp cloth.
The ba eries are not installed correctly. Install the ba eries properly. Refer to “Changing the
Ba eries.”
The ba eries are dead. Replace the ba eries. Refer to “Changing the Ba eries.”
The ba eries are not installed. Replace the ba eries. Refer to “Changing the Ba eries.”
The dial is in the OFF position. Turn the dial to your soap type and desired volume.
The user’s hand is too far away from the sensor. Place your hand within 2-1/2" (64 mm) below the sensor.
For best results, hold your hand fl at.
Lighting conditions near the dispenser are interfering with
the sensor.
Move the dispenser to a diff erent location, avoiding highly
refl ective surfaces and direct sunlight.
A empted to trigger the sensor using a dark colored dish
cloth or sponge.
Activate the sensor using a light colored dish cloth, sponge,
or by hand.
The Unit Makes Noise, But Does Not Dispense Soap
Possible Cause Corrective Action
The unit needs to be primed. When starting with an empty tank, or if the unit has not
been used for an extended period, the dispenser may need
to be cycled up to eight times before soap will fl ow through
the system. Trigger the sensor until soap is dispensed.
The soap contains microbeads, exfoliants, salts, or other
granular elements, which will not work with this dispenser.
Flush the beads or granules from the unit. Refer to
“Cleaning the Dispenser.”
The nozzle is clogged. Clean the nozzle. Refer to “Cleaning the Nozzle.”
The soap is not compatible with the dispenser:
□ Most shampoos and body washes will not work with this
dispenser.
□ Some brands of liquid soaps may not fl ow through the
nozzle.
Flush the soap from the unit. Refer to “Cleaning the
Dispenser.”
The dispenser is clogged with dried soap particles. Clean the dispenser. Refer to “Cleaning the Dispenser.”
The Soap is Not Foaming
Possible Cause Corrective Action
Foaming soap is being dispensed with a liquid soap
se ing.
Turn the dial to select the desired foaming soap volume.
This will activate the air pump to create foam.
The dispenser contains liquid soap, which will not foam
unless it is diluted with water.
Dilute the liquid soap (approximately three parts water to
one part soap), or drain the container and refi ll with pre-
mixed foaming soap.
TIP: The soap tank holds about 1 cup (0.25 L) of soap.
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