Kolibri Automatic Bill Counter

Questions and Answers

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Troy BullockAug 13, 2025
Why does my Kolibri Automatic Bill Counter fail to detect counterfeit notes?
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  Victoria RiveraAug 13, 2025
  The Kolibri Cash Counter might fail to detect counterfeit notes because the bills were incorrectly inserted, or the feed gap is too wide, which can occur when counting new notes with different thicknesses. Narrow the gap slightly by turning the feed gap adjuster counterclockwise one turn at a time until a suitable gap width is reached. If there's too much resistance, loosen the gap by turning the screw clockwise.
B
Brendan RobinsonAug 17, 2025
What to do if my Kolibri Automatic Bill Counter Cash Counter bills are jammed?
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  George RiveraAug 17, 2025
  If bills are jammed in your Kolibri Cash Counter, turn off the machine, remove any jammed bills, and check for foreign objects like paper clips or rubber bands inside the unit. Remove any foreign objects, and then recount the bills.
E
Edwin DawsonAug 21, 2025
What to do if my Kolibri Cash Counter machine does not turn on?
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  Eric AguilarAug 21, 2025
  If your Kolibri Cash Counter doesn't turn on, ensure the power cord is properly connected and check the fuse in the fuse compartment, replacing it if necessary.
K
Kelsey CamposAug 25, 2025
What does E01 error mean on my Kolibri Automatic Bill Counter and how to fix it?
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  Robert DoyleAug 25, 2025
  The E01 error on your Kolibri Cash Counter indicates a suspect bill detected by ultraviolet detection or a UV detection issue. To resolve this, remove the top bill from the stacker. Note that this bill is not added to the count. Press start to continue.
V
vmcguireAug 28, 2025
What does CHn error mean on my Kolibri Automatic Bill Counter Cash Counter, and how do I fix it?
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  Michele MelendezAug 29, 2025
  The CHn error on your Kolibri Cash Counter means that two or more bills passed as one. Ensure the bills are loaded properly. Remove all bills from the stacker, as these bills are not added to the total count. Recount the bills.
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wiseoliviaSep 1, 2025
What does dbL error mean on my Kolibri Automatic Bill Counter Cash Counter and how to resolve it?
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  Justin MyersSep 1, 2025
  The dbL error on your Kolibri Cash Counter indicates that the last counted bill is a double note or has a double detection issue. To fix this, ensure the top bills in the stacker are not stuck together. Remove all bills from the stacker, as they are not added to the total count. Then, recount the bills.
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Sean WoodSep 5, 2025
How to fix the HLF error on my Kolibri Automatic Bill Counter Cash Counter?
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  thomasclementsSep 5, 2025
  The HLF error on your Kolibri Cash Counter means that the last counted bill does not confirm the size of the bill, or the bill might be torn or folded. Ensure the top bills in the stacker are a standard size and are not folded. Remove all bills from the stacker, as these bills are not added to the total count. Then, recount the bills.
S
Scott MossSep 9, 2025
What does FE3 error mean on Kolibri Cash Counter and how to fix it?
- K
  kristymcknightSep 9, 2025
  The FE3 error on your Kolibri Cash Counter indicates an issue with the left counting sensor. Clean the sensor.

Summary

1. Introduction

1.1 About the Kolibri Automatic Bill Counter

Provides an overview of the Kolibri Automatic Bill Counter, highlighting its features and performance capabilities.

1.2 Important Safety Notes

Outlines essential safety precautions for operating the Kolibri Automatic Bill Counter to prevent hazards.

1.3 Box Contents

Lists all items included in the Kolibri Automatic Bill Counter package for user verification.

1.4 Product Specifications

Details the technical specifications of the Kolibri Automatic Bill Counter, including speed, capacity, and dimensions.

1.5 Views of the Kolibri Automatic Bill Counter

Provides labeled diagrams illustrating the front and back views of the Kolibri Automatic Bill Counter.

1.6 Control Panel

Explains the function of each button and display element on the Kolibri Automatic Bill Counter's control panel.

1.7 Home Screen

Describes the elements displayed on the Kolibri Automatic Bill Counter's home screen during operation.

2. Getting Started

2.1 Powering Up

Guides the user on how to connect and turn on the Kolibri Automatic Bill Counter, including self-checking.

2.2 Bill Loading

Details the correct 3-step technique for loading bills into the hopper to ensure smooth feeding and prevent jams.

2.3 Carrying the Unit

Provides instructions on how to safely carry the Kolibri Automatic Bill Counter using its handle.

3. Operating Modes & Functions

3.1 Auto & Manual Mode

Explains how to switch between automatic and manual counting modes and their operational differences.

3.2 Count Mode

Describes the standard counting process, including bill loading and screen display after counting.

3.3 Add Feature

Explains the "ADD" function to count multiple stacks and maintain a running total of bills.

3.4 Batch Feature

Details the "BATCH" function for counting a preset number of bills and stopping automatically.

3.5 Add + Batch Feature

Describes how to activate and use the combined "ADD" and "BATCH" features for counting and batching simultaneously.

4. Detection Features

4.1 UV Counterfeit Detection

Explains the ultraviolet counterfeit detection system, how it works, and potential reasons for suspect bills.

4.2 MG Counterfeit Detection

Details the magnetic ink counterfeit detection system, its activation, and indicators for suspect bills.

4.3 IR Detection

Explains the infrared detection system used for identifying half notes, double notes, and chain errors.

4.4 Half Note Detection

Describes the half note detection feature, error codes, and how to clear the error.

4.5 Double Note Detection

Explains the double note detection mechanism and how to resolve "dbL" errors.

4.6 Chain Note Detection

Details the chain note detection feature, error codes, and resolution for "CHn" errors.

5. Maintenance, Troubleshooting and Service

5.1 Maintenance

Provides guidance on routine cleaning and preventative maintenance for the Kolibri Automatic Bill Counter.

5.2 Feed Gap Adjustment

Explains how to adjust the feed gap mechanism to prevent counting errors like double or chain notes.

5.3 Sensitivity Settings

Describes how to access and adjust various sensitivity settings for different detection features.

5.4 Troubleshooting

Lists common error messages, their causes, and corresponding solutions for the bill counter.

5.5 Warranty

Outlines the warranty period, terms, conditions, and exclusions for the Kolibri Automatic Bill Counter.

5.6 Contact Information

Provides contact details for technical support and information required when seeking assistance.