komodo SP5735 - User Manual

Questions and Answers

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Erica WheelerAug 3, 2025
Why does the komodo SP5735 power cord get warm?
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  Andrea MartinAug 3, 2025
  It's normal for the power cord of your Komodo Indoor Fireplace to get warm during operation. This is because the heater requires more current to operate. You should check the appliance cord and outlet connections, ensuring the plug fits tightly. Regularly check the plug and outlet for excessive heat during use. If the plug or outlet gets hot, stop using the appliance and consult a qualified electrician to inspect or replace the overheating outlet.
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randolphjosephAug 8, 2025
What to do if my komodo Indoor Fireplace displays 'E1'?
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  Jamie DoyleAug 8, 2025
  If your Komodo Indoor Fireplace displays 'E1' on the control panel, it means the overheat protection device has been activated. To resolve this, unplug the unit and wait 5-10 minutes for the sensor to reset. Then, plug the unit back in and turn on the heater. If the problem continues, contact customer service.
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Timothy JarvisAug 13, 2025
What to do if my komodo SP5735 displays 'E2'?
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  Erin RoseAug 13, 2025
  If your Komodo Indoor Fireplace displays 'E2' on the control panel, it indicates that the ambient temperature sensor is either broken or not functioning correctly. Unplug the unit and wait 5-10 minutes to allow the sensor to reset. After waiting, plug the unit back in and turn on the heater. If the issue persists, it's recommended to call customer service for further assistance.
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Joshua HendersonAug 18, 2025
Why does the komodo SP5735 Indoor Fireplace fan keep blowing after it's off?
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  Ashley HansenAug 19, 2025
  It is normal for the fan motor of your Komodo Indoor Fireplace to continue blowing after the unit is powered off. This is a standard feature designed to ensure that heat is not trapped inside the unit. The blower runs for an additional 20 seconds.
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Curtis RamirezAug 23, 2025
How to fix 'E3' error on komodo Indoor Fireplace?
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  amanda39Aug 23, 2025
  If your Komodo Indoor Fireplace is displaying 'E3', it means the Child Lock function has been activated. To deactivate it, simply hold the POWER button for 10 seconds.
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Robert ThomasAug 28, 2025
How to troubleshoot a komodo SP5735 Indoor Fireplace with no power and logs not glowing?
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  Tony HoganAug 29, 2025
  If your Komodo Indoor Fireplace has no power and the logs do not glow, the unit may not be receiving power. First, check that the unit is plugged into a standard 120 volt outlet. Then, ensure that the power switch is set to the 'ON' position.