FREQUENTLY ASKED QUESTIONS
I’ve connected my device, but I’m not hearing sound.
Make certain that the volume is up on both the
headset and your device. Some smart-phones require
you to setup the headset as an audio output device
before sound is transmitted. Please see the pairing
instructions on your smart-phone for details. If you are
using a music player or other Bluetooth device, please
make sure it supports an A2DP stereo music profile.
My connection is not stable, it cuts in and out.
Check for nearby radio or wifi interference, also check
to see that there are no objects between your headset
and Bluetooth device that would impede the signal.
Can I use the headset while it’s charging?
No, the headset can not be used while charging.
The headset is not responding, no matter what.
Please try factory reset your headset.
The sound is not very clear or the caller can not
heard me clearly on a phone call.
Please check the volume on your headset and smart
phone. Check to see if are objects between your
headset and smart-phone that would impede the
signal. Try staying closer to your smart phone.
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