aGLOW
aGLOW CANNOT TURN ON
Charge aGLOW for 6-8 hours and try turning it on again.
aGLOW CANNOT BE CHARGED
In many cases, it is simply the cable that does not work.
Please try using a dierent cable to make sure that the pro-
blem is correctly identied.
THE BATTERY LIGHT IS CONSTANTLY FLASHING
Please contact customer service.
THE LED LIGHT DOES NOT WORK
Please contact customer service.
THE POWER BANK DOES NOT WORK
The power bank in aGLOW is only for charging phones – not
tablets. Please try to charge dierent phones if you are
experiencing that the battery function does not work.
aGLOW HAS A WEIRD SOUND
Please try restarting aGLOW: Go to Bluetooth settings and
disconnect the speaker. On an iPhone this is simply done
by pressing the info icon on the right and then “Disconnect”.
If this is done on all of the devices previously connected to
the speaker, then you have restarted aGLOW. In most cases,
the speaker will sound perfect again. If this does not work,
please try a dierent sound source to see whether you are
experiencing the same issues. Some sound source apps
have bad Bluetooth stability, which causes problems for the
speaker.
BLUETOOTH IS NOT WORKING
Try turning on aGLOW until the battery is completely empty.
Then fully recharge the aGLOW and try connecting it to your
device again.
Bluetooth is very sensitive and therefore it is important
always to remember turning Bluetooth o, when the electro-
nic device should not be connected to the speaker. If a phone
that previously has been connected to the speaker, has its’
Bluetooth turned on and another phone tries connecting to
the speaker, the rst phone might interrupt the connection.
The best way to avoid connection problems if there are
multiple users of the product, is simply to delete it from the
electronic devices after use.
If you have followed the above-mentioned guidelines and
you are still experiencing problems with aGLOW, please
contact our customer service.
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