LIFETIME WARRANTY
WE ARE COMMITTED TO QUALITY
Kurgo prides itself in making superior quality products. There’s nothing more frustrating than buying a product
that breaks. If, during your product’s lifetime, it does not function as it should due to a manufacturing defect,
we will repair or replace your product free of charge. Hassle and worry free!
Please fill out a Warranty Claim Form on Kurgo.com to get started.
US and Canada only. If you are outside of the US and Canada and have an issue with a Kurgo
product, please contact us at info@kurgo.com
FREQUENTLY ASKED QUESTIONS
What is covered by the Kurgo Warranty?
Manufacturer’s defects caused by poor craftsmanship or defective hardware or materials when purchased
through authorized Kurgo dealers.
What is not covered by the Kurgo Warranty?
All products, except toys, are warrantied against manufacturing defects when purchased through an authorized
dealer. If your Kurgo product is damaged in the course of normal (or abnormal) wear and tear, you may not
qualify for our warranty replacement, but we do offer a complete Repair or Replacement Service for a nominal
fee.
We do not warranty or offer the Repair or Replacement Service for our toys, because toys, after all, are mostly
to be chewed. We believe our toys are very durable, but some dogs are tougher chewers than others.
Products damaged while being used in an unintended way are not covered by the lifetime warranty. For
example, the Wander Hammock is intended to be used between two seats sitting on top of a bench seat. You
cannot hang a Wander Hammock between two trees or over an open space and expect it to hold any weight.
How does the Kurgo Warranty work?
Fill out the Warranty Claim Form on Kurgo.com which requires pictures showing the defect and we’ll take a
look. If the claim meets our guidelines, we will send you a replacement product free of charge. US and Canada
only. If you are outside of the US and Canada and have an issue, please email us at info@kurgo.com
Repair or Replace Service
Products failing due to normal wear and tear, abuse, accident, critters, or natural breakdown of materials over
extended use and time can be repaired or replaced for a nominal fee. See our Repair or Replace Service policies
for more information.
Customer Service
If you are experiencing any problems or have any questions about your Kurgo Product, our Customer Service
Department is here to help. Please feel free to email us at info@kurgo.com or call us directly at (877) 847-
3868.
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