Basic Troubleshooting – Bruno Stairlift
In cases where your Bruno Elan SRE-3000/3050 is not operating properly, before calling
Lancaster Mobility, refer to the solutions listed below. These easy troubleshooting solutions
are a fast way to get your stairlift up and running and to avoid an unnecessary service call.
Seat Swivel: Is the seat locked in the riding position, with your feet and body positioned
towards wall or railing? If not, the unit will not work.
Barrier Arms: Are both arms completely down (rider in seated position) when pressing
the rocker switch? Both arms must be down to operate the unit.
Footrest: Is there an obstruction on the stairway contacting the footrest? If there is,
remove the obstruction.
Carriage safety panels: Is there an obstruction on the stairway that the carriage safety
panels are contacting? If there is, remove the obstruction.
Battery Charger: A discharged battery will cause the carriage to move more slowly until
the voltage drops to the point where the controller will shut off. If this should occur,
pause for a moment, then run the carriage down to the charging station. Partially
charged batteries will run the carriage down, but not up. Confirm that the battery
charger is plugged into a live outlet and wait for the batteries to charge.
Battery charger not charging unit: In the event the battery charger is not charging the
unit do the following:
1. Check to see if the battery charger is plugged into a functional outlet. Do not
use outlets which are controlled by a wall switch.
2. Is the power light on? Check your panel, the switch may need to be checked.
3. If the unit is giving a series of 5 repeating beeps, the unit is not charging, call
Lancaster Mobility for service
Charging & Battery Charger LED’s
Keep the batteries charged to ensure optimal operation of your Bruno Stairlift. The
batteries are charging whenever the carriage is parked anywhere on the rail. Failure to
keep the batteries charged, or allowing them to fully discharge, will significantly shorten
the life of the batteries. Occasionally check the battery charger LED to make sure the
stairlift is being charged correctly. Batteries not cared for properly will need
replacement. The warranty on batteries is 1 year.
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