TROUBLESHOOTING GUIDE
02/05/2016
Copyright
2016 RICOH Americas Corporation. All rights reserved. Page 1 of 24
PRODUCT CODE: D197/D198/D199/D200/D201/D202
APPLICABLE MODEL:
LANIER – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP
RICOH – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP
SAVIN – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP
GENERAL:
The attached document is the Troubleshooting Guide for the D197/D198/D199/D200/D201/D202. Please use
this guide as a supplement to your service manual.
Revised items appear in bold typeface.
TABLE OF CONTENTS:
1. PAPER FEED ERRORS ...................................................................... 2
2. COPY PROCESS ................................................................................ 4
3. CONNECTIVITY .................................................................................. 5
4. PRINTING/SCANNING ........................................................................ 7
5. OPERATION PANEL ........................................................................... 9
6. SECURITY......................................................................................... 12
7. ERROR CODES and MESSAGES .................................................... 14
8. OPTIONAL UNITS ............................................................................. 17
9. IMAGE PROBLEMS .......................................................................... 20
10. MECHANICAL PROBLEMS ............................................................ 21
11. OTHERS .......................................................................................... 22
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