AIR AND HYDRO JET
E12 & E13
All AirJet™ Spa’s· All HydroJet™ Spa’s
Troubleshooting Guide for all models 2018 & older
Here is a Troubleshooting Guide and instruction manual which should resolve all E12 and E13 error
codes experienced with all AirJet™ and HydroJet™ Spas.
E12 ERROR CODE
WATER LEAKAGE
REASON, WATER LEAKAGE
This error code is visible if there is an issue with water leaking within the body of the pump.
WATER LEAKAGE
SOLUTIONS WATER LEAKAGE – HOW TO RESOLVE THIS
Check the couplings on the pump connections to ensure there is no water leaking from these.
Also ensure the washers within these are flat.
These can be checked using a screwdriver and simply unscrewing the coupling.
If these are dry and tight, please contact Bestway Aftersales as there may be a leak within the
pump.
Please do not attempt to reset or use the pump whilst the E12 error code is visible.
E13 ERROR CODE
SIGNAL ISSUE
REASON, SIGNAL WITHIN THE PUMP
This error code is visible if there is an issue with the signal sensors in the pump body itself.
The electric signal within the pump body between the control panel and power board has
become disconnected.
SIGNAL ISSUE
SOLUTIONS SIGNAL IN THE PUMP – HOW TO RESOLVE THIS
This error code can become visible on 2017 model pumps and newer.
The date of the spa pump can be located on the silver sticker on the pump body itself (S/N
Number) or engraved within the handles.
If this error code does become visible, please contact your Bestway Warranty Department as the
pump will need to be either replaced or repaired.
As this is an issue with the signal between two components within the body, please do not
attempt to repair or open the pump.
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