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Lectric eBikes will replace any parts deemed to have been damaged
during shipping. Shipping damage must be reported to Lectric eBikes
within 14 days of shipment arrival. This applies to all products,
including bikes and accessories.
You will NOT be refunded as compensation for your time or efforts
replacing damaged parts.
Replacement parts will not be sent until photographic evidence
has been provided to Lectric eBikes. Lectric eBikes may request
additional documentation (such as video) to assist with accurately
diagnosing the problem and processing the warranty claim.
Most warranty parts are fullled 1-10 business days after the request
is put into our system by a customer service representative. Warranty
parts are sent using USPS First Class, FedEx Express, or FedEx
Ground, depending on the size of the part. Warranty parts will not be
expedited.
Items including the chain, tires, wheels, rims, tubes, battery handle,
brake rotors, brake pads, cables and housings, grips, and spokes are
considered wear items. These items wear down with normal use and
are not covered under warranty. You are responsible for replacing and
maintaining these wear items.
Any unauthorized alterations or repairs are not covered and may void
this warranty.
For warranty services, please contact Lectric eBikes’ online support
by email at contact@lectricebikes.com. Bikes or parts returned
without proper documentation may result in delayed service or
denied warranty coverage. Warranty return shipping costs along
with duties and taxes are the responsibility of the claimant. All
unauthorized returns will be refused.
Note that your insurance policies may not provide coverage for
accidents involving Lectric eBikes. To determine if coverage is
provided, you should contact your insurance company or agent.
Damage as a result of an accident is not covered under this warranty,
and Lectric eBikes is not responsible for repair or replacement of
damaged bikes or parts.
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