Lenovo ACTIVATION - User Manual

ERROR CODES REASON SCREEN MESSAGE
PROVIDE
KEYs
RECOMMENDED STEPS REASON
0xC004F00F
ROT ERROR
This PC isn't activated anymore. If you
reinstalled Windows or made changes
to your hardware recently. You can
contact customer support for help
ONLY IF
a) Recommend Customer to contact MS per
error screen with Proof of Purchase
b)PROVIDE KEY ONLY IF SYSTEM BOARD
REPLACED & ACTIVATION FAILS
IMMEDIATELY/WITHIN A DAY
Windows is no longer activated due
to changes in the configuration since
Windows was first activated. Caused
by swapping motherboards among
PCs, or moving the Windows
installation hard drive to a different
PC.
0xC004C051
OOT on 1st
Activation
This preinstalled version of Windows
can't be activated. Contact your PC
manufacturer for assistance, or buy a
new key
ONLY IF
a) PROVIDE KEY ONLY IF " NEW SYSTEM"
WITHIOUT ANY HARDWARE CHANGES &
ACTIVATION FAILS
b) OR SYSTEM BOARD REPLACED &
ACTIVATION FAILS IMMEDIATELY/WITHIN A
DAY.
c) Other situation with no MB replacement/
refer customer to MS & DO NOT provide a
key .THIS SITUATION IS STILL BEING ASSESSED
& WE WILL PROVIDE AN UPDATE LATER
(including hardware changes on brand new
system)
a) Caused by missing CBR (computer
built report) for new systems
b) Excessive hardware changes on
new systems prior to activation
c) Missing Key on Replacement
Motherboard
BLOCKED KEYS
The product key didn't work. Try a
different key, or buy a new one.
ONLY IF
0xC004C770
0xC004C008
ALREADY USED
KEY
This product key is already being used
on another PC. Try a different key, or
buy a new one.
ONLY IF
PROVIDE KEY ONLY IF SYSTEM BOARD
REPLACED & ACTIVATION FAILS
IMMEDIATELY/WITHIN A DAY
Key Leaked to Internet or
(no injected key) in replacement MB.
ACTIVATION ERROR CODES FOR WINDOWS 8
0xC004C4A2
0xC004C060
0xC004C003
a) PROVIDE KEY ONLY IF " NEW SYSTEM"
WITHIOUT ANY HARDWARE CHANGES &
ACTIVATION FAILS
b) OR SYSTEM BOARD REPLACED &
ACTIVATION FAILS IMMEDIATELY/WITHIN A
DAY
For all other situations, refer customer to MS
or escalate to CSAT.
Escalate to MBRDPK@lenovo.com
immediately
Caused by using same key on
multiple systems

Summary

Windows Activation Errors: Keys May Be Provided

Blocked Keys

Product key invalid. Try a different key or purchase a new one.

ROT Error

PC not activated after reinstall or hardware change. Contact support.

OOT on 1 st Activation

Preinstalled Windows cannot be activated. Contact manufacturer or buy new key.

Already Used Key

Product key used on another PC. Try different key or buy new one.

Missing CBR

Preinstalled Windows not activated. Contact manufacturer or buy new key.

Windows Activation Errors: Keys Not Provided

No Internet Connectivity

Need to connect to the Internet or call for manual activation.

Circumvent Activation Failure

Files preventing activation. Buy and reinstall a new version of Windows.

Key Blocked in Specific Region

Product key doesn't match region. Try a different region.

RIT Error (No Key)

PC not activated after reinstall or hardware change. Contact support.

COA Key

OEM COA key from label entered to activate Windows on the phone.

Invalid Keys

Product key did not work. Try a different key or buy new one.

Expired License;Pre Release Keys

Windows version expired. Install the latest version to activate.

Network Issue During Activation

Windows not activated. Try later or contact Microsoft Support.

Service Connection Issue

Windows not activated. We will keep trying to activate it for you.

Lenovo ACTIVATION Specifications

General

Brand	Lenovo
Model	ACTIVATION
Category	Software
Language	English