Lenovo System x3850 X6 - Page 193

Keyboard, mouse, or pointing-device problems
Use this information to solve keyboard, mouse, or pointing-device problems.
Table 41. Symptoms and user actions for keyboard, mouse, or pointing-device problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 “Parts listing, System x3850 X6 and x3950 X6 Type 6241” on page 201 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by (Trained service technician only), that step must be performed only by a
Trained service technician.
Symptom
Action
All or some keys on the
keyboard do not work.
1. Make sure that:
• The keyboard cable is securely connected.
• The server and the monitor are turned on.
2. See
http://www.lenovo.com/serverproven/ for information about keyboard
compatibility.
3. If you are using a USB keyboard and it is connected to a USB hub, disconnect
the keyboard from the hub and connect it directly to the server.
4. If you are using a USB keyboard and it is connected to a USB hub, disconnect
the keyboard from the hub and connect it directly to the server. If connected
directly to the server, try another port. If the keyboard works, replace the USB
hub.
5. Replace the keyboard.
The mouse or pointing device
does not work.
1. See
http://www.lenovo.com/serverproven/ for information about mouse
compatibility.
2. Make sure that:
• The mouse or pointing-device cable is securely connected to the server.
• The mouse or pointing-device device drivers are installed correctly.
• The server and the monitor are turned on.
• The mouse option is enabled in the Setup utility (see “Starting the Setup
utility” on page 123).
3. If your mouse is connected to a USB hub, disconnect the mouse from the hub
and connect it directly to the server. If it is connected to the server, try another
port. If the mouse works, replace the USB hub.
4. Replace the mouse or pointing device.
Chapter 4. Troubleshooting 179