8.ClickProperties.Ifyouarepromptedforanadministratorpasswordorconfirmation,typethe
passwordorprovideconfirmation.
9.ClicktheDrivertab,andthenclickUpdateDriver.
10.ClickBrowsemycomputerfordriversoftware,andthenclickLetmepickfromalistofdevice
driversonmycomputer.
11.CleartheShowcompatiblehardwarecheckbox.
12.Selectthecorrectmanufacturerandmodelfortheexternaldisplay.Ifyoucannotfindyourmonitoron
thelist,stoptheinstallationofthisdriverandusethedrivershippedwithyourmonitor.
13.Afterupdatingthedriver,clickClose.
•Problem:Thescreenisunreadableordistorted.
Solution:Makesurethat:
–Themonitorinformationiscorrectandtheappropriatemonitortypeisselected.Refertothesolution
totheaboveproblem.
–Makesurethatanappropriaterefreshrateisselectedbydoingthefollowing:
1.Connecttheexternalmonitortothemonitorconnector,andthenconnectthemonitortoan
electricaloutlet.
2.Turnontheexternalmonitorandthecomputer.
3.Right-clickonthedesktop,anddothefollowing:
–ForWindows7andWindows8.1:ClickScreenresolution.
–ForWindows10:ClickDisplaysettings,showthedisplayedwindowinfullscreen,andthen
clickAdvanceddisplaysettings.
Note:Ifyourcomputercannotdetecttheexternalmonitor,clicktheDetectbutton.
4.Clicktheiconforthedesireddisplay(theMonitor-2iconisfortheexternaldisplay).
5.Dothefollowing:
–ForWindows7andWindows8.1:ClickAdvancedsettings.
–ForWindows10:ClickDisplayadapterproperties.
6.ClicktheMonitortab.
7.Selectthecorrectscreenrefreshrate.
•Problem:Wrongcharactersaredisplayedonthescreen.
Solution:Didyoufollowthecorrectprocedurewheninstallingtheoperatingsystemorprogram?Ifyou
did,havetheexternalmonitorserviced.
•Problem:TheExtenddesktopfunctiondoesnotwork.
Solution:EnabletheExtenddesktopfunction.See“Usinganexternaldisplay”onpage34
.
•Problem:IfyouusetheExtenddesktopfunction,youcannotsetahigherresolutionorhigherrefresh
rateonthesecondarydisplay.
Solution:Changetheresolutionandthecolordepthtolowersettingsfortheprimarydisplay.Refer
tothesolutiontotheaboveproblem.
•Problem:Displayswitchingdoesnotwork.
Solution:IfyouusetheExtenddesktopfunction,disableit,andchangethedisplayoutputlocation.If
aDVDmovieoravideoclipisplaying,stoptheplayback,closetheprogram,andthenchangethe
displayoutputlocation.
90UserGuide
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