2.ClickHardwareandSound.
3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconrmation,type
thepasswordorprovideconrmation.
4.Iftheexclamationmark!isdisplayednexttotheadapternameunderNetworkadapters,you
mightnotbeusingthecorrectdriverorthedrivermighthavebeendisabled.Toupdatethedriver,
right-clickthehighlightedadapter.
5.ClickUpdateDriverSoftware,andthenfollowtheinstructionsonthescreen.
ForWindowsXP:
1.ClickStart,andthenclickControlPanel.
2.ClickPerformanceandMaintenance,andthenclickSystem.
3.ClicktheHardwaretab,andclicktheDeviceManagerbutton.
4.IfthexmarkistotheleftoftheadapternameunderNetworkadapter,youmightnotusethe
correctdriverorthedriverisnotenabled.Toupdatethedriver,right-clickthehighlightedadapter.
5.ClickProperties.ThePropertieswindowappears.
6.ClicktheDrivertab.
7.ClicktheUpdateDriverbutton.TheUpdateDeviceDriverwizardappears.Followtheinstructions
onthescreen.
–Theswitchportandtheadapterhavethesameduplexsetting.
Ifyouconguredtheadapterforfullduplex,makesurethattheswitchportalsoisconguredfor
fullduplex.Settingthewrongduplexmodecandegradeperformance,causedataloss,orresultin
lostconnections.
–Youhaveinstalledallnetworkingsoftwarethatisnecessaryforyournetworkenvironment.
CheckwithyourLANadministratorforthenecessarynetworkingsoftware.
•Problem:Theadapterstopsworkingfornoapparentreason.
Solution:Thenetworkdriverlesmightbecorruptormissing.Updatethedriverbyreferringtothe
solutiondescriptionfortheproceduretomakesurethatthecorrectdevicedriverisinstalledinthe
precedingproblem.
•Problem:IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,the
connectionfailsorerrorsoccur.
Solution:
–UseCategory5wiringandmakesurethatthenetworkcableissecurelyconnected.
–Connecttoa1000BASE-Thub/switch(not1000BASE-X).
•Problem:IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.
Instead,itconnectsat100Mbps.
Solution:
–Tryanothercable.
–Makesurethatthelinkpartnerissettoauto-negotiate.
–Makesurethattheswitchis802.3ab-compliant(gigabitovercopper).
AwirelessLANproblem
•Problem:Youcannotconnecttothenetworkusingthebuilt-inwirelessnetworkingcard.
Solution:MakesurethatyourwirelessLANdriveristhelatestversion.ChecktheWebsiteandconrm
thedriverversionsupportedbyAccessConnectionsisthelatestdocumentedintheREADMEle.
Makesurethatyourcomputeriswithinrangeofawirelessaccesspoint.
Chapter10.Troubleshootingcomputerproblems133