Attention: Back up personal data before choosing Remove everything.
Step 4. Follow on-screen instructions to complete the reset process.
Create a recovery drive
Use a USB drive (not supplied) to create a Windows recovery drive. If Windows will not start, you can use the
recovery drive to restore or reset Windows.
Notes: Most USB drives utilize the Type-A connector. If your computer does not include a USB Type-A
connector, you have two options:
• Purchase and use a USB drive with the Type-C connector, or
• Purchase and use a USB Type-C to Type-A adapter
Step 1. In the Windows 10 search box, enter Create a recovery drive and select the matched result.
Step 2. Make sure Back up system files to the recovery drive is selected and then select Next.
Step 3. Plug a USB drive into your computer, select it, and then select Next ➙ Create.
Attention: Previous files on the drive will be deleted. Back up personal files before using it to
create a recovery drive.
When the recovery drive is created, you may see a Delete the recovery partition from your PC option. If
you want to free up drive space on your computer, select it and then select Delete. Otherwise, select Finish.
Use a recovery drive to restore or reset Windows
If Windows cannot start, you can use a recovery drive (created in advance) to restore or reset Windows.
Step 1. Connect the recovery drive to your computer; restart your computer and set it to start from the
recovery drive.
Note: For computers without a USB Type-A connector, you may need to purchase and use an
adapter (USB Type-C to Type-A) to use a recovery drive.
Step 2. On the Choose an option screen, select Troubleshoot.
Step 3. Choose a recovery option.
Select Advanced Options ➙ System Restore to restore your computer to a system restore point.
Or select Recover from a drive to reset your computer.
Note: If you did not select the Back up system files to the recovery drive option when creating
the recovery drive, Recovery from a drive is not available.
Attention: All personal files created on your computer will be deleted after recovering from the
drive.
Chapter 3. Explore your computer 23
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