16
If your problem is not listed, please contact Customer Support (see page 20).
TROUBLESHOOTING (CONT.)
Problem Possible Solution
Poor air purification
quality.
Tap to increase the fan speed.
Make sure no objects are blocking the sides or top of the air purifier
(the inlet or outlet).
Make sure the filter is removed from its packaging and properly in
place (see page 6).
Close doors and windows while using the air purifier.
If the room is larger than 403 ft / 37 m, air purification will take longer.
The air purifier may not be as eective in significantly larger rooms.
Replace the filter (see page 14).
is still on after
replacing the filter.
Reset the Check Filter Indicator (see page 13).
has not turned on
within 12 months.
is a reminder for you to check the filter and will light up based
on how much the air purifier has been used (see page 13). If you
don’t use your air purifier often, will take longer to turn on.
turned on before
12 months.
is a reminder for you to check the filter and will light up based
on how much the air purifier has been used (see page 13). If you
run your air purifier frequently, will turn on sooner.
Air Quality Indicator
always stays red.
The AirSight Plus Laser Dust Sensor may need to be cleaned
(see page 14).
If you’re using an ultrasonic humidifier near the air purifier, the mist
may aect the accuracy of the AirSight Plus Laser Dust Sensor.
The sensor will detect the large mist particles, and the Air Quality
Indicator may turn red. Avoid using an ultrasonic humidifier near
the air purifier, or avoid using Auto Mode.
Air Quality Indicator
always stays blue,
even when the air
quality is poor.
The AirSight Plus Laser Dust Sensor detects airborne particles, but
it cannot detect gas. Make sure there isn’t gas polluting the air.
Display shows Error
Code “E1”.
The motor has malfunctioned. Please contact Customer Support
(see page 20).
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