Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manag-
er or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step.
Step 2
If the dealership does not address
your concern to your satisfaction, call
the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800)26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
If you are hearing- or speech-
impaired, call (800)443-4999
(TDD).
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. Box 299 1
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
• Vehicle identification number
(located on the driver’s side cor-
ner of the dashboard, under the
window)
• Current vehicle mileage
• Name of your selling and servic-
ing Lexus dealerships
• Your day and evening telephone
numbers
Introduction
IF YOU NEED ASSISTANCE
WARRANTY
9
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