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LG 27UL500-W - User Manual

LG 27UL500-W
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* LG LED Monitor applies LCD screen with LED backlights.
Please read this manual carefully before operating your set and
retain it for future reference.
27UL550
27UL500
27UK500
27BL55U
OWNER’S MANUAL
LED LCD MONITOR
(LED Monitor*)
www.lg.com
Copyright © 2018 LG Electronics Inc. All Rights Reserved.

Questions and Answers

  • K
    kathyrobinsonJul 28, 2025
    What to do if nothing is displayed on the LG 27UL500-W screen?
    • J
      johnbaileyJul 29, 2025
      If nothing is displayed on your LG Monitor screen, check these items: * Ensure the power cord is correctly plugged into the power outlet. * Verify the power cable connection and press the power button. * Confirm that the connected input is enabled in the monitor's settings (Settings > Input). * Check the signal cable between the PC and the monitor to ensure it is properly connected. * Verify that the signals transferred from the PC (graphics card) are within the horizontal or vertical frequency range supported by the monitor. Refer to the Product Specification section of the manual to set the appropriate frequency.
  • M
    Manuel SchmidtAug 2, 2025
    Why is my LG 27UL500-W screen display unstable and shaky?
    • S
      Stephanie PetersAug 3, 2025
      An unstable or shaky screen display, or images leaving shadow trails on your LG Monitor, can occur if the selected resolution is HDMI 1080i 60/50 Hz (interlaced). To resolve this, change the resolution to 1080p or the recommended resolution. Also, not setting the graphics card to the recommended (optimal) resolution may result in blurred text, a dimmed screen, a truncated display area or misalignment of the display. The setting methods may be different depending on the computer or operating system, and some resolutions may not be available depending on the performance of the graphics card. If this is the case, contact the manufacturer of the computer or graphics card for assistance.
  • C
    cory93Aug 8, 2025
    What to do if images are displayed without sound on my LG Monitor?
    • Q
      qhillAug 8, 2025
      If images are displayed without sound on your LG Monitor, ensure the following: * The headphone port connections are properly made. * Increase the volume using the joystick. * Set the audio output of the PC to the monitor you are using. Note that the settings may differ depending on your operating system.
  • K
    Kayla MossAug 12, 2025
    How to fix 'Unrecognized monitor, Plug and Play (VESA DDC) monitor found' message on LG 27UL500-W Monitor?
    • J
      James BryanAug 12, 2025
      If you see an "Unrecognized monitor, Plug and Play (VESA DDC) monitor found" message on your LG Monitor, be sure to install the display driver from the LG website. Also, make sure to check if the graphics card supports Plug and Play function.
  • N
    Nancy MitchellAug 17, 2025
    How to prevent image sticking on my LG 27UL500-W?
    • E
      Eric ColemanAug 17, 2025
      Displaying a still image for a prolonged time may cause damage to the screen, resulting in the retention of the image. To extend the lifetime of your LG Monitor, use a screensaver.
  • J
    Julie PenningtonAug 23, 2025
    How to enable functions when the Menu button is disabled on my LG Monitor?
    • J
      joseph63Aug 23, 2025
      If some functions are not available when you press the Menu button on your LG Monitor, disable OSD Lock in General.

Summary

ASSEMBLING AND PREPARING

Supported Drivers and Software

Lists drivers and software available for download from LG's website.

Product and Button Description

How to Use the Joystick Button

Explains how to control monitor functions using the joystick button.

Moving and Lifting the Monitor

Provides instructions to prevent damage and ensure safe transportation of the monitor.

Installing on a Table

Adjusting the Angle

Guide to adjust the screen angle for comfortable viewing.

Adjusting the Stand Height

Instructions on how to safely adjust the monitor's stand height.

Pivot Feature

Using the Kensington Lock

Installing the Wall Mount Plate

Installing on the Wall

USING THE MONITOR

Connecting to a PC

Explains how to connect the monitor to a computer using various cables.

HDMI Connection

Details the HDMI connection for transmitting video and audio signals.

DisplayPort Connection

Details the DisplayPort connection for transmitting video and audio signals.

Connecting AV Devices

Connecting Peripherals

Instructions on connecting peripherals like headphones to the monitor.

Headphones Connection

Guide for connecting headphones to the monitor's audio port.

USER SETTINGS

Activating the Main Menu

Steps to access and navigate the monitor's On-Screen Display (OSD) menu.

Main Menu Features

Describes the main functions available within the monitor's menu system.

Menu Settings

Explains how to navigate and select options within the monitor's settings menu.

Quick Settings

Details the quick adjustments for brightness, contrast, volume, and color temperature.

Input

Covers selecting input modes and adjusting aspect ratio for the display.

Picture

Explains various picture modes and settings for image quality.

Picture Adjust

Provides detailed settings for sharpness, black level, and dynamic contrast.

Game Adjust

Covers game-related adjustments like response time and FreeSync.

Color Adjust

Details gamma, color temperature, and six-color adjustments for precise color control.

Picture Reset

Option to reset all picture settings back to their default values.

General

Covers general settings such as language, power saving, and LED indicators.

TROUBLESHOOTING

Nothing is displayed on the screen.

Troubleshooting steps for when the monitor screen remains blank.

Screen display is unstable and shaky.

Solutions for unstable screen display or shadow trails on images.

Does image sticking occur even when the monitor is turned off?

Addresses image sticking issues, including the use of screensavers.

Are there spots on the screen?

Explains the presence of colored spots on LCD screens as a normal characteristic.

Some features are disabled.

Information on why some monitor functions might be disabled.

Unrecognized monitor, Plug and Play message

Resolving messages about unrecognized monitors or Plug and Play issues.

No sound from the headphone port.

Troubleshooting steps for when there is no sound from the headphone port.

PRODUCT SPECIFICATION (27 UL500)

PRODUCT SPECIFICATION (27 UK500)

PRODUCT SPECIFICATION (27 UL550)

PRODUCT SPECIFICATION (27 BL55 U)

Factory Support Mode (Preset Mode, PC) - DisplayPort

Factory Support Mode (Preset Mode, PC) - HDMI

HDMI Timing (Video)

LG 27UL500-W Specifications

General IconGeneral
3D-
Pixel pitch0.1554 x 0.1554 mm
Screen shapeFlat
Display surfaceMatt
Display diagonal27 \
Display technologyLED
Native aspect ratio16:9
Maximum refresh rate60 Hz
sRGB coverage (typical)98 %
Contrast ratio (typical)1000:1
Display number of colors1.073 billion colors
Display brightness (typical)300 cd/m²
Headphone outYes
AC input voltage100 - 240 V
Energy efficiency scaleA to G
Power consumption (off)0.3 W
Power consumption (standby)0.5 W
Power consumption (PowerSave)- W
Panel mounting interface100 x 100 mm
Package depth147.32 mm
Package width701.04 mm
Package height447.04 mm
Package weight7121 g
Cables includedDisplayPort, HDMI
Product colorSilver
Market positioningGaming
Harmonized System (HS) code85285210
Weight and Dimensions IconWeight and Dimensions
Depth (with stand)208.28 mm
Width (with stand)622.3 mm
Height (with stand)459.74 mm
Weight (with stand)5125 g
Depth (without stand)73.66 mm
Height (without stand)370.84 mm
Weight (without stand)4581 g

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