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Problem Solution
Do I need to change my
ID format to the email
address?
• For new sign-up members, the ID format has changed
from a combination of numbers and alphabets to the email
address.
• If you are already a member, you can still use your existing
ID or change it to the email address.
What is the LG account?
• The LG account allows you to sign into all of the LG Smart
service with a single ID and password.
You can use the following services with your LG account:
LG Smart TV, LG Cloud, LG Smart World (excluding some
countries), LG Smart ThinQ and LG Smart air conditioning,
etc.
• Additional information may be required depending on the
service.
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