LG 55LA8600 - Troubleshooting Network Problems; Network Status Troubleshooting

Troubleshooting
Network
Problems
Press
the
SMART
Q-
button
to
access
the
Smart
Home
menu.
Select
Settings
and
press
Wheei(OK).
Settings
2
Select
the
NETWORK--+
Network Status
menu
.
•
Network
Connection
•
My TV
Name
:
42LA6400-DA
Follow
the
instructions
below
that
correlate
to
your
network
status.
Check
the
TV
or
the
AP(Router).
When
an
../ appears
on
TV,
but
an
X
on
Gateway.
0
Check
the
connection
status
of
the
TV,
AP(Router)
and
cable
modem
.
8
Power
off
and
power
on
the
TV,
AP(Router)
and
cable
modem.
8
If
you
are
using
a
static
IP,
enter
the
IP
directly
.
8
Contact
internet
companies
or
AP(Router)
companies
.
•
Additional
points
to
check
when
using
a wireless
connection
0
Check
the
password
for
the
wireless
connection
in
the
AP(Router)
settings
window.
8
Change
the
AP(Router)
SSID
(network
name)
or
the
wireless
channel.
Check
the
AP(Router) or
consult
your
Internet
service provider.
When
an
.,f
appears
on
TV
and Gateway,
but
an
X
on
DNS.
0
Unplug
the
power
cord
of
the
AP(Router),
cable
modem
and
try
to
connect
after
5
seconds
.
8
lnitialize(Reset)
the
AP(Router)
or
cable
modem
.
8
Contact
internet
companies
or
AP(Router)
companies.
When
an
.,/
appears
on
TV,
Gateway and DNS,
but
an
X
on
Internet.
0
Unplug
the
power
cord
of
the
AP(Router),
cable
modem
and
try
to
connect
after
5
seconds
.
8
lnitialize(Reset)
the
AP(Router)
or
cable
modem
.
8
Check
that
the
MAC
address
of
the
TV/AP(Router)
is
registered
with
your
Internet
service
provider
. {The
MAC
address
displayed
on
the
right
pane
of
the
network
status
window
should
be
registered
with
your
Internet
service provider.)
8
Check
the
AP(Router)
manufacturer's
website
to
make
sure
your
router
has
the
latest
firmware
version
installed
.