LG 55LB6100 - TROUBLESHOOTING NETWORK PROBLEMS; Diagnosing Network Connectivity Issues

Troubleshooting
Network
Problems
1
Press
the
SMART
~
button
to
access
the
Smart
Home
menu.
Select
SETTINGS
and
press
Wheel
(OK).
SETTINGS
2
Select
the
NETWORK
fl
Network Status
menu.
Follow
the
instructions
below
that
correlate
to
your
network
status
.
Check
the
TV
or
the
AP
(Router).
~>
>
X
TV
G•tew•
When
an
.!
appears
on
TV,
but
an X
on
Gateway.
0
Check
the
connection
status
of
the
TV,
AP
(Router)
and
cable
modem.
8
Power
off
and
power
on
the
TV,
AP
(Router)
and
cable
modem.
@)If
you
are
using
a
static
IP,
enter
the
IP
directly
.
8
Contact
internet
companies
or
AP
(Router)
companies
.
•
Additional
points
to
check
when
using
a
wireless
connection
0
Check
the
password
for
the
wireless
connection
in
the
router
settings
window.
8
Change
the
router
SSID
(network
name)
or
the
wireless
channel.
Check
the
AP
(Router)
or
consult
your
Internet
service
provider.
X
TV
Getaway
ONS Internet
When
an
J
appears
on
TV
and Gateway,
but
an
X on DNS.
0
Unplug
the
power
cord
of
the
AP
(Router),
cable
modem
and
try
to
connect
after
5
seconds
.
8
Initialize
(Reset)
the
AP
(Router)
or
cable
modem
.
@)
Contact
internet
companies
or
AP
(Router)
companies
.
~
»»
I"
.
·X \
y
TV
G•tew•
Internet
When
an
J
appears
on
TV,
Gateway and DNS,
but
an X
on
Internet.
0
Unplug
the
power
cord
of
the
AP
(Router),
cable
modem
and
try
to
connect
after
5
seconds
.
8
Initialize
(Reset)
the
AP
(Router)
or
cable
modem
.
@)Check
that
the
MAC
address
of
the
TV/
AP
(Router)
is
registered
with
your
Internet
service
provider
.
(The
MAC
address
displayed
on
the
right
pane
of
the
network
status
window
should
be
registered
with
your
Internet
service
provider
.)
8
Check
the
AP
(Router)
manufacturer
's
website
to
make
sure
your
router
has
the
latest
firmware
version
installed.