42
TROUBLESHOOTING
Odour
Customer Care and Service
Contact an LG Electronics customer information centre.
• To find an LG Electronics authorised service personnel, visit our website at
www.lg.com
and follow the
instructions found there.
• Self-repair is not recommended as it could further damage the device and void the guarantee.
• Spare parts referenced in Regulation 2019/2023 are available for a minimum duration of 10 years.
Symptoms Possible Cause & Solution
Musty or mildewy
odour in appliance
Inside of drum is not cleaned properly.
• Run the
Tub Clean
function regularly.
The drain hose is not properly installed, causing siphoning (water
flowing back inside of the appliance).
• When installing the drain hose, make sure that it does not get kinked or
blocked.
The detergent dispenser is not cleaned regularly.
• Remove and clean the detergent dispenser, especially the top and the
bottom of the dispenser’s opening.
Odours can occur if the drain hose is not properly installed, causing
siphoning (water flowing back inside of the appliance).
• When installing the drain hose, make sure that it does not get kinked or
blocked.
If the detergent dispenser is not cleaned regularly, odours can occur
from mold or foreign substances.
• Remove and clean the detergent dispenser, especially the top and bottom
of the dispenser’s opening.
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