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9. When the screen freezes
If the screen freezes or the phone does not respond when you try to operate it:
Press and hold the Power/Lock key for 10 seconds to turn your phone off. If it still
does not work, please contact the service center.
10. Do not connect your phone when you power on/off
your PC
Make sure to disconnect your phone from the PC when powering your PC on or off as it
might result in PC errors.
11. Hardware key control mode
If your phone display is damaged or broken, you can answer an incoming call, end a
call, or turn off an alarm using the hardware keys.
1 Turn your phone off.
2 Press and hold the Power/Lock Key and the Volume Keys at the same time for
more than 6 seconds to enter the Hardware key control mode.
3 Press the Volume Keys to scroll to the desired option, then press the Power/Lock
Key to confirm.
• Answer a call: Press the Volume Keys at the same time.
• End a call: Press the Power/Lock Key during a call.
• Stop an alarm: When an alarm rings, press and hold the Volume Up Key or Volume
Down Key to stop the alarm.
NOTE: If you use your phone with a broken display glass, your phone can
break even more or you can be injured. Make sure to visit the LG authorized
service center to get your phone repaired.
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