LG GSLV71PZTD - Smart Diagnosis

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Smart Diagnosis
Smart Diagnosis
Use this feature to help you diagnose and solve problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence, the service may not operate due
to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi
disconnection, local app store policy, or app unavailability.
• The feature may be subject to change without prior notice and may have a different
form depending on where you are located.
Using LG ThinQ to
Diagnose Issues
If you experience a problem with your
Wi-Fi equipped appliance, it can transmit
troubleshooting data to a smartphone
using the
LG ThinQ application.
• Launch the
LG ThinQ application and
select the
Smart Diagnosis feature in
the menu. Follow the instructions
provided in the
LG ThinQ application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the
audible diagnosis method.
• Launch the
LG ThinQ application and
select the
Smart Diagnosis feature in
the menu. Follow the instructions for
audible diagnosis provided in the
LG
ThinQ
application.
1 Press the Lock button to activate the
lock function.
• If the display has been locked for
over 5 minutes, you must
deactivate the lock and then
reactivate it.
2 Open the fridge door and then hold
the phone on the upper right speaker
hole.
3 Press and hold the Freezer button for
three seconds or longer while
holding your phone to the speaker
until the data transfer is complete.
4 After the data transfer is complete,
the diagnosis will be displayed in the
application.
NOTE
• For best results, do not move the
phone while the tones are being
transmitted.