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Message Possible causes Possible corrective measures
The screen
does not turn
on when I
receive a call.
Proximity sensor problem
If you use any protection tape or case, check to see if it has
covered the area around the proximity sensor. Make sure
that the area around the proximity sensor is clean.
No sound Vibration mode
Check the settings status of the sound menu to make sure
you are not in vibrate or silent mode.
Hang up or
freeze
Intermittent software
problem
Remove the battery, insert it again and switch on the phone.
Try to perform a software update via the website.
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