30 TROUBLESHOOTING
Ice
Parts & Features
Problem Possible Cause & Solution
Icemaker is not
making enough ice.
House water supply is not connected, valve is not turned on fully, or valve is clogged.
• Connect the refrigerator to a cold water supply with adequate pressure and turn the water
shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber.
Tubing connecting refrigerator to house supply valve is kinked.
• The tubing can kink when the refrigerator is moved during installation or cleaning
resulting in reduced water flow. Straighten or repair the water supply line and arrange it to
prevent future kinks.
Doors are opened often or for long periods of time.
• If the doors of the unit are opened often, ambient air will warm the refrigerator which will
prevent the unit from maintaining the set temperature. Lowering the refrigerator
temperature can help, as well as not opening the doors as frequently.
Doors are not closed completely.
• If the doors are not properly closed, ice production will be affected. See the "Doors will not
close correctly or pop open" section in Parts & Features Troubleshooting for more
information.
The temperature setting for the freezer is too warm.
• The recommended temperature for the freezer compartment for normal ice production is
0 °F (-18 °C). If the freezer temperature is warmer, ice production will be affected.
Icemaker is not
making ice
Refrigerator was recently installed or icemaker recently connected.
• It may take up to 48 hours for each compartment to reach the desired temperature and
for the icemaker to begin making ice.
Icemaker is not turned on.
• Locate the icemaker ON/OFF and confirm that it is turned on.
The refrigerator is not connected to a water supply or the supply shutoff valve is not
turned on.
• Connect the refrigerator to the water supply and turn the water shutoff valve fully open.
Ice has bad taste or
odor.
Ice has been stored for a long time.
• Ice that has been stored for too long will shrink, become cloudy, and may develop a stale
taste. Throw away old ice and make a new supply.
The food has not been stored properly in either compartment.
• Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.
The interior of the refrigerator needs to be cleaned.
• See the Maintenance section for more information.
The ice storage bin needs to be cleaned.
• Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry
before reinstalling it.
Problem Possible Cause & Solution
Doors will not close
correctly or pop
open.
Food packages are blocking the door open.
• Rearrange food containers to clear the door and door shelves.
To Next Page
Loading...
Need help?
General
