32 SMART FUNCTIONS
SMART FUNCTIONS
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting data
via your telephone to the LG Customer
Information Center. NFC or Wi-Fi equipped models
can also transmit data to a smartphone using the
LG Smart ThinQ application.
Smart Diagnosis™ through the
Customer Information Center
This feature is only available on models with the c
or
d logo.
This gives you the capability of speaking directly to
our trained specialists. The specialist records the
data transmitted from the appliance and uses it to
analyze the issue, providing a fast and effective
diagnosis.
1 Call the LG Electronics Customer Information
Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2 Open the right refrigerator door.
3 Hold the mouthpiece of your phone in front of
the speaker that is located on the right hinge
of the refrigerator door, when instructed to
do so by the call center.
4 Press and hold the Freezer button for three
seconds while continuing to hold your phone
to the speaker.
5 After you hear three beeps, release the
Freezer button.
6 Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown is
over and the tones have stopped, resume
your conversation with the specialist, who will
then be able to assist you in using the
information transmitted for analysis.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
• If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
• The Smart Diagnosis™ function depends on the
local call quality.
• Bad call quality may result in poor data
transmission from your phone to the call center,
which could cause Smart Diagnosis™ to
malfunction.
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