LG Nexus 5X - User Manual

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LG Nexus 5X

Troubleshoot a screen that isn't working

correctly

If your Android phone or tablet's screen isn't responding, or if you're seeing flickering, jumping,

flashing, dead pixels or a blank screen, try these quick fixes and troubleshooting steps.

After trying each recommended solution, check to see whether it fixed your issue.

Step 1: Check your device's screen

1. Make sure that your screen isn't cracked, chipped or damaged.

2. If you have a case or screen protector, take it off.

3. If you're wearing gloves, take them off.

4. If you've put any stickers over the screen or sensors, peel them off.

5. Make sure that your screen is clean.

Step 2: Try these troubleshooting steps

If none of the quick checks above worked, try the troubleshooting steps below.

Restarting your device

To restart your phone or tablet, press your device's Power button for about 30 seconds, until

your device restarts.

Rebooting your device gives it a fresh start. Sometimes, that's all you need to fix an issue.

If your touchscreen is still completely unresponsive after restarting your device, you can find out

how to reset your device to factory settings (below).

See whether an app is causing the problem

The problem may be caused by an app that you downloaded. To see whether a downloaded app

is causing the problem, you can reboot your device in safe mode.

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Summary

Troubleshoot Screen Issues

Check Device Screen Integrity

Verify the screen isn't cracked, damaged, or covered by stickers or protectors.

Troubleshoot Non-Responsive Screen

Perform initial troubleshooting steps for a screen that isn't responding.

Use Safe Mode for App Diagnosis

Identify if a downloaded app causes screen problems by booting the device in safe mode.

Test Specific Screen Areas

Perform a swipe gesture to check if specific parts of the touchscreen are responsive.

Manage Developer Options

Disable developer options if they might be affecting touchscreen performance.

Troubleshoot Wi-Fi and Network Connections

Check Wi-Fi Settings and Restart Device

Verify Wi-Fi is enabled, check Airplane mode, and restart the device for connection issues.

Diagnose Wi-Fi Connection Source

Investigate potential causes of Wi-Fi problems related to the network or internet.

Reconfigure Wi-Fi Network Connection

Forget and re-add a Wi-Fi network to resolve persistent connection problems.

Identify App Interference with Wi-Fi

Use safe mode to determine if a downloaded application is preventing Wi-Fi connections.

Restart Router and Modem

Power cycle the Wi-Fi router and modem to resolve network connectivity issues.

Connect to Public Wi-Fi Networks

Learn how to sign in or accept terms on public Wi-Fi for internet access.

Reset Network Settings

Reset all network configurations, including Wi-Fi, mobile data, and Bluetooth.

Troubleshoot Wi-Fi Hotspot Creation

Steps to enable and resolve issues when creating a portable Wi-Fi hotspot.