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LG Sound Sync
does not work
• Check whether your TV supports LG Sound Sync.
• Check if the TV is properly connected to the product via an optical cable.
- Press the Settings button on the TV remote control to check if the function
is turned on in [LG Sound Sync].
The product
volume is low
• Check the following and change the settings accordingly.
- Run the LG ThinQ app, tap the [Sound settings] on the first screen, and
change the [DRC] function to [Off] on the [Sound output] menu.
- When the product is connected to a TV, press the Settings button on the
TV remote control, select the [Speaker] menu, and change the [Digital Sound
Output] setting from [PCM] to [AUTO] or [BITSTREAM].
- If the product is connected to a playback device such as a DVD player or
Blu-ray disc player, go to the connected device's Settings menu. Change the
[Digital Sound Output] setting from [PCM] to [PRIMARY PASS-THROUGH] or
[BITSTREAM]. Set the [DRC] of the connected device to [OFF].
- If the product's Night Time mode is on, turn it off by pressing the Settings
button and Left/Right and then Up/Down.
A Bluetooth
device cannot
be paired
• Press the Settings button on the Bluetooth device and check whether the
Bluetooth function is enabled. If Bluetooth is enabled, turn it off and on, then
try again.
• Remove any obstacles between the product and the Bluetooth device.
• Bluetooth pairing (connection) may not work properly depending on the
Bluetooth device type or the surrounding environment.