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How and When Can I Dispute Charges?
As a Prepaid customer, you can dispute a charge within 180
days of the date the disputed charge was incurred. YOU MAY
CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY
SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH
TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR
SMALL CLAIM CASE REGARDING SUCH DISPUTE, YOU MUST
WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON
YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE
FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN
THE 180-DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT
NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE
180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO
DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN
ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY
SUCH DISPUTE.
What Are My Rights for Dropped Calls or Interrupted
Service?
If you drop a call in your Coverage Area, redial. If it’s answered
within 5 minutes, call us within 45 days, and we’ll give you a
1-minute airtime credit. Please be aware that these are your
only rights for dropped calls or interrupted Service.
About My Payments
As a Prepaid customer, you may replenish your balance at any
time before the expiration date by providing us with another
payment. Your balance may not exceed $1,000 and you may be
prevented from replenishing if your balance reaches $1,000. We
will suspend service when your account reaches the expiration
date and any unused balance will be forfeited.
We may charge you up to $25 for any returned check.
Important Customer Information
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