36
TROUBLESHOOTING
Before Calling for Service
Check the following before calling for service.
Problem Possible Causes Solutions
Clicking sound
Do you hear a sound when you
y
close or lock and unlock the door?
This sound is normal and occurs
y
when the door is closed, locked or
unlocked.
Spraying or hissing
sound
Is water spraying in the tub?
y
This sound is normal as water is
y
spraying or circulating during the
cycle.
Buzzing or gushing
sound
Is the washing machine draining
y
water?
This sound is normal as the drain
y
pump drains water from the
washing machine after the cycle.
Splashing sound
Is the washing machine washing a
y
load of laundry?
This sound is normal as the load
y
is moving up and down during the
wash and rinse cycles.
Rattling and clanking
noise
Are there any foreign objects such
y
as keys, coins, or safety pins in the
tub or drain filter?
Check if there are any foreign
y
objects in the tub and drain the filter
after stopping the cycle.
Unplug the power cord and contact
y
your nearest LG service center if the
noise persists.
Thumping sound
Is the washing machine overloaded?
y
Is the load out of balance?
y
This sound is normal and occurs
y
when the load is out of balance.
Stop the cycle and rearrange the
load for balancing.
Vibrating noise
Are the shipping bolts removed?
y
Is the load evenly distributed in the
y
tub?
Is the washing machine level
y
balanced?
Is the washing machine installed on
y
a solid and smooth surface?
See page 13,
y
Unpacking and
Removing Shipping Bolts,
to remove
the shipping bolts.
Stop the cycle and rearrange the
y
load for balancing.
See page 16,
y
Leveling the Washer,
to
level the washing machine.
Check if the floor is solid and level.
y
Water leaking around
washer
Is water leaking from a faucet or a
y
water line?
Is a drain pipe or a drain hose
y
clogged?
Check the faucets or water lines.
y
- If the water lines are loosely
connected, see page 14,
Connecting
Water Lines,
to connect them
properly.
Unclog the drain pipe or drain hose.
y
Contact a plumber if necessary.
Excessive suds or
failure to rinse
Did you use more than the
y
recommended amount of detergent?
Is the soil level higher than the size
y
of the load?
Use the recommended amount of
y
detergent for the load.
If the soil level is low, reduce the
y
detergent quantity to less than the
recommended level.
Only use detergent with the HE
(High-Efficiency) logo.
Staining
Did you add detergent directly to
y
the tub?
Did you remove the load
y
immediately after it finished?
Did you sort and wash the clothes
y
by color or soil?
Make sure to load detergent into the
y
detergent dispenser drawer.
Remove the load immediately after
y
it finishes.
Sort and separate dark colors from
y
light or white ones, and heavily
soiled items from lightly soiled
ones. See page 19,
Sorting Laundry,
for details
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