13 LifeSize Video Communications Systems User Guide
7. Select System Upgrade.
8. If your upgrade requires you to reset the system to the original default settings, select
the Reset to Default State checkbox.
9. Browse for the upgrade file you downloaded in step 1.
10. Click Submit.
Note: This may take several minutes; do not disrupt the upgrade process.
11. A system upgrade status message displays when the upgrade is complete. Close the
status window and close the administrator configuration window.
12. Your LifeSize Phone is ready to use. If you selected the Reset to Default State
checkbox in step 8, you must first reconfigure your LifeSize Phone.
Troubleshooting Upgrade Failures
If attempts to upgrade software for your LifeSize Phone fail, follow these steps:
1. Ensure you have a valid upgrade image.
2. Reboot the system.
3. Attempt the upgrade again.
4. If a second attempt fails, note the error code returned. See “Upgrade Error Codes”
on page 13 for a description of these codes.
5. If problems persist, contact LifeSize Customer Support.
Upgrade Error Codes
Following are the error codes you may receive when an upgrade fails.
Code Problem Description
1 Internal error The system is missing critical files.
2 Switch to upgrade failed The command to set the active partition failed.
3 Write failed A write failure occurred during copying of the image to the
upgrade partition. This typically occurs when using an upgrade
image for another LifeSize product.
To Next Page
Loading...
