Troubleshooting
In the event of faults that you cannot rectify yourself, contact our Service Centre. You
will find the contact details on the enclosed warranty card.
Problem Possible cause Troubleshooting
The product does not work. The power plug is not
connected to a power outlet.
Connect the product to a
properly installed power
outlet.
There are no temperature and
preparation time.
Adjust the temperature and
preparation time.
The food is undercooked. The filling quantity is too high. Fill the frying basket 4 with
small pieces. Smaller pieces
cook more evenly.
The food is not cooked evenly. Food is too close together. Shake the frying basket to
distribute the food evenly.
Some food needs to be
shaken after about half the
cooking time.
The fried food is not crispy
enough.
You have used unsuitable
food for the product.
Use oven-safe or lightly
greased snacks for crispier
results.
The frying basket cannot be
fully inserted into the product.
The frying basket is overfilled. Reduce the filling quantity.
White smoke in the product. The food is greasy. The fat creates more heat -
this does not affect the
product or the cooking result.
Product parts still have fat
residues from the previous
cooking process.
Fat residues burn in the
cooking process. Clean the
product parts after each use.
Fresh French fries are not fried
evenly.
The potato sticks have not
been soaked sufficiently.
Place the potato sticks in cold
water for about ½ hour so that
the starch can escape. Dry
them with kitchen paper
before filling.
The potato variety is not suitable for deep frying.
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