Troubleshooting
In the event of faults that you cannot rectify yourself, contact our Service Centre. You
will find the contact details on the enclosed warranty card.
Problem Possible cause Troubleshooting
The product does not work. The mains plug is not
connected to a socket.
Connect the product to a
properly installed power
outlet.
The timer 1 is not set. Set the timer 1 to the desired
position to set the cooking
time and start cooking.
The food is undercooked. The filling quantity is too high. Fill the frying basket 4 with
small pieces. Smaller pieces
cook more evenly.
The food is not cooked evenly. Food is too close together. Shake the frying basket 4 to
distribute the food evenly.
Some foods need to be
shaken after about half the
cooking time.
The fried food is not crispy
enough.
You have used unsuitable
food for the product.
Use oven-safe or lightly
greased snacks for crispier
results.
The frying basket 4 cannot be
fully inserted into the product.
The frying basket 4 is
overfilled.
Do not fill the frying basket 4
more than up to 2/3..
White smoke in the product. The food is greasy. When preparing greasy food,
fat drips into the deep-frying
basket 4 . The fat creates more
heat than normal in the deep-
frying basket 4 - this does not
affect the product or the
cooking result.
The deep-frying basket 4 still
has fat residue from the
previous cooking process.
Fat residues burn in the deep-
frying basket 4 . Clean the
frying basket 4 after each use.
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