LiveLife Mobile Alarm with GPS

Questions and Answers

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Melissa MartinJul 31, 2025
How to prevent false SOS alerts on LiveLife Mobile Alarm with GPS Security System?
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  Sarah LeeJul 31, 2025
  A false SOS alert on your LiveLife Security System can occur if the wearer inadvertently presses the SOS button by leaning against something, holding an object up to their chest, or incorrectly trying to turn off the device. To prevent this, be more aware of the device and its SOS button. Adjust how the device is worn or handled, and consider using a shorter lanyard or necklace.
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Zachary WilsonAug 4, 2025
What to do if LiveLife Mobile Alarm with GPS Security System Fall Alert did not work when wearer suffered fall?
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  Michael LucasAug 5, 2025
  If the wearer suffered a fall, but the Fall Alert on the LiveLife Security System didn't activate, it could be because the fall didn't meet the device's criteria for a serious fall. The device is designed for significant falls, and specific conditions must be met, such as falling from a required height or speed. Also, the fall detection is designed for when the fall has probably caused unconsciousness. Please read the info on page 10 about the fall criteria the device uses. You can also ask about changing sensitivity.
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Lisa SloanAug 9, 2025
What to do if contact didn't receive help text/call after LiveLife Security System SOS activation?
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  Karen MartinAug 9, 2025
  If a contact didn't receive a help text or call after the SOS was activated on your LiveLife Security System, first check the device's mobile connection. Ensure the contact's phone is on and within range. Verify that the SOS help texts or calls weren't accidentally cancelled. Also, check if the device has enough prepaid credit; if not, only 911 will work. Finally, confirm that the contact number programmed into the device is correct. You can also test the contact’s number, and do a status check.
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jacksonnicholasAug 13, 2025
Why is the GPS location incorrect on Google map for LiveLife Mobile Alarm with GPS Security System?
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  alexander33Aug 13, 2025
  If your LiveLife Security System's GPS location is incorrect on Google Maps, it might be because the GPS was inactive during activation or the 'loc' text. It could also be that the GPS couldn't detect satellites at the time, relied on the last known position, or the device hasn't been used outside before. To resolve this, try waking up the GPS by moving the device, taking it outside, or placing it near a window. For the first use, leave the device outside for about ten minutes.
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zrobertsAug 17, 2025
Why is there distortion or poor sound quality when speaking to the wearer of LiveLife Security System?
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  jeremy58Aug 17, 2025
  If you're experiencing distortion or poor sound quality when speaking to someone using the LiveLife Security System, it could be due to several reasons. The device might not be worn properly, causing feedback. The contact's phone and the device could be too close to each other. The wearer might be accidentally holding down the Sidetalk button, or the device is being used in a windy or noisy environment. Also, the microphone might need cleaning. To fix this, ensure the device is worn around the neck, maintain a distance of at least 30 meters between devices, avoid pressing the button during calls, move to a quieter location, and carefully clean the microphone hole.
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Brian KirbyAug 21, 2025
Why does LiveLife Mobile Alarm with GPS device seem to be using prepaid credit too quickly?
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  Rita MurphyAug 21, 2025
  If your LiveLife Security System device seems to be using prepaid credit too quickly, it could be because the wearer is frequently using the Side talk button or making long calls. Another reason could be that contacts are sending 'loc' commands often, which use credit for SMS replies. To address this, educate the wearer about the cost of calls made using the Side talk button and suggest that contacts reduce their use of 'loc' SMS commands. Alternatively, you can add more prepaid credit to the device.
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lgilbertAug 26, 2025
Why does LiveLife Security System not seem to be charging or charge not lasting?
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  Justin JamesAug 27, 2025
  If your LiveLife Security System device doesn't seem to be charging or the charge isn't lasting long, ensure the device is correctly placed in the charging station; a bright red LED should appear, and the device should vibrate once. Also, make sure the charging station is plugged into a power source. If the device is worn and moved frequently throughout the day, its battery may only last 18-20 hours. To maintain battery life, recharge the device for at least one hour daily and perform a status check to assess the battery condition.

Summary

1 Overview & Introduction

Included in Package

Lists all items included in the mobile alarm package.

Performing a Test

Instructions and advice for testing the mobile alarm device.

Before You Start

Guidance on initial setup and preparation before using the device.

2 Choosing Emergency Contacts

Preprogramming and Tips

Initial setup advice and tips for selecting emergency contacts.

Contact Quantity and Type

Discusses max contacts and mobile numbers for GPS.

Side Talk Button Functionality

Explains the side talk button for direct calls to a nominated contact.

Changing Emergency Contacts via SMS

Information on how to modify emergency contacts using SMS commands.

3 Basic Operation

Device Components Overview

Identifies and describes the main parts of the mobile alarm pendant.

Charging Station Overview

Details the components and function of the charging station.

Correctly Placing Device in Charger

Instructions for properly seating the device in the charging station.

4 Basic Operation

Turning Device On and Off

Step-by-step guide for powering the mobile alarm on and off.

Automatic Power On in Charger

Device powers on when placed in the charger.

Charging Your Device

Detailed instructions for charging the device, including initial and daily recharge.

5 Basic Operation

Activating the Alarm Sequence

How to trigger the SOS alert and initiate help messages and calls.

Help Text Messages and Calls

Details sending location-based text messages and making calls.

Managing the Call Sequence

How the device calls contacts and how to stop the sequence.

6 Basic Operation

Obtaining a GPS Fix

Instructions for acquiring a GPS signal, including initial outdoor use.

Finding Device Location via GPS

How to use SMS commands to get the device's current GPS location.

Controlling Fall Detection Feature

Instructions on how to turn the fall detection feature on or off.

7 What Do The Lights Mean?

Green LED Indicators

Explains green LED for mobile network connection status.

Blue LED Indicators

Explains blue LED for GPS satellite connection status.

GPS Sleep Mode and LED Visibility

GPS power saving and seeing LEDs in bright light.

8 Battery & Recharging

Device Battery Type and Charging

Details battery type and initial charging process.

Battery Life and Recharging Habits

Info on battery duration, daily recharging, and USB cable charging.

Low Battery Warning System

Explains SMS low battery notification and control.

Power Saving Mode and Chargers

Details power saving mode and approved chargers.

9 Using The GPS Feature

How GPS Works and Accuracy

Explains GPS functionality, accuracy, and location reporting.

GPS Power Saving and Wake-up

Describes GPS sleep to save power and what wakes it up.

Factors Affecting GPS Fix Time

Discusses reasons for slow GPS fixes and barriers like indoor use.

Monitoring GPS Status via Blue LED

How to interpret the blue LED for GPS connection status.

10 Using The Fall Detection Feature

Purpose and Functionality of Fall Detection

Explains design for serious falls as secondary assistance.

Fall Detection Mechanism and Criteria

Details how device assesses falls using speed, angle, movement.

Limitations and Testing Advice

Covers emerging tech, false alerts, and advice against self-testing.

Factors Affecting Fall Detection

Discusses wear, fall height, and impact surface effects.

Enabling and Disabling Fall Detection

Instructions for using SMS commands to control the feature.

11 Mobile Network Setup & SIM Card

AT&T Network and 3 G Usage

Details network provider, frequency bands, and 3G coverage.

SIM Card Installation and Handling

Info on pre-installed SIM and precautions for removal/replacement.

12 Changing Your Settings

Using SMS Commands for Settings

Overview of controlling device settings via SMS commands.

Customizing Help Text and Contacts

How to change wearer's name and update emergency contacts via SMS.

Managing Calling Order and Side Talk

Instructions for changing call sequence and assigning side talk button.

Checking Current Settings via SMS

Using the 'STATUS' command to view current device settings.

13 Other Information

Device Durability and Maintenance

Info on waterproof, dustproof ratings, and cleaning.

Operating and Storage Conditions

Details operating temp, storage temp, and humidity ratings.

Warranty and Consumer Guarantees

Covers 12-month warranty, voiding conditions, and US consumer law.

14 Troubleshooting

False Activations and Fall Alerts

Addresses causes and remedies for accidental SOS/fall alerts.

No Help Text or Calls Received

Troubleshoots issues with contacts not receiving alerts.

Incorrect GPS Location

Explains why GPS location might be inaccurate and how to fix it.

Charging and Battery Issues

Solutions for device not charging or battery not lasting.

Credit Usage and Sound Quality

Addresses rapid credit depletion and poor sound quality.

Disclaimer

Downloadable Instructions and Guides

Lists available downloadable PDF documents.

Medical and Legal Disclaimer

States manual info is general, not medical advice, limits liability.

FCC Compliance Information

Details device's compliance with FCC rules and operating conditions.