M
Matthew WhiteAug 15, 2025
How to fix internal calibration error on Livongo BG1000?
- MMichael HarrisAug 16, 2025
If your Livongo Blood Glucose Meter displays an internal calibration error, turn the meter off for 30 seconds and then turn it back on.
To Next PageTo Next PageHow to fix internal calibration error on Livongo BG1000?
If your Livongo Blood Glucose Meter displays an internal calibration error, turn the meter off for 30 seconds and then turn it back on.
What to do if Livongo BG1000 Blood Glucose Meter shows insufficient blood sample?
If you get an insufficient blood sample error on your Livongo Blood Glucose Meter, remove the current strip and try again with a new one.
Why does my Livongo BG1000 say blood applied too quickly?
If the Livongo Blood Glucose Meter indicates that blood was applied too quickly, it means you applied blood before the meter was ready. After inserting the strip, wait until the meter displays “Ready to Check Blood Sugar” before applying blood.
What to do if I suspect a contaminated strip in Livongo BG1000?
If you suspect a contaminated or used strip is causing issues with your Livongo Blood Glucose Meter, use a new strip and try again.
How to fix glucose strip coding error on Livongo Blood Glucose Meter?
If you encounter a glucose strip coding error on your Livongo Blood Glucose Meter, insert a new test strip from the same vial and try again.
What to do if Livongo BG1000 Blood Glucose Meter says test strip removed?
If the Livongo Blood Glucose Meter displays 'Test Strip Removed', fully remove the strip and try again using a new one.
How to resolve internal meter error on Livongo Blood Glucose Meter?
If your Livongo Blood Glucose Meter shows an internal meter error, turn it off for 30 seconds and then turn it back on.
What to do if Livongo BG1000 Blood Glucose Meter shows severely high reading?
If your Livongo Blood Glucose Meter displays a severely high reading (greater than 600 mg/dL), please call your doctor.
What to do if Livongo Blood Glucose Meter shows severely low reading?
If your Livongo Blood Glucose Meter displays a severely low reading (less than 40 mg/dL), please call your doctor.
What does hematocrit error mean on Livongo Blood Glucose Meter?
If the Livongo Blood Glucose Meter displays a hematocrit error, it means your hematocrit level is below 20% or above 70%. Talk to your doctor to learn more about your hematocrit level.
Introduces the Livongo for Diabetes program and its benefits, including a connected meter, unlimited supplies, and coaching.
Information on the meter being ready to use and automatic date/time updates via cellular connectivity.
Instructions for preparing the meter, applying blood to the test strip, and waiting for the blood sugar check.
Guidance on selecting meal and feeling tags to associate with your blood glucose reading.
Final step to submit blood glucose readings and associated tags to your Livongo account for tracking.
Explains how to view collected blood glucose data on the Livongo meter.
Instructions for charging the meter and a note about waiting before checking blood sugar.
Details on how to turn the Livongo meter on, off, and put it into sleep mode.
Recommendations for properly storing the Livongo meter, including the use of the travel case.
Step-by-step guide on how to safely insert and prepare a sterile lancet into the lancing device.
Helpful tips for massaging fingers, avoiding calluses, and hand hygiene for better blood sample collection.
Instructions on how to adjust the puncture depth setting on the lancing device for comfort.
How to cock the lancing device and the procedure for pricking your finger to obtain blood.
Key warnings regarding child safety, misuse, disposal, and sharing of the device.
Precautions to take regarding accessories, charging, cleaning, temperature, and environment.
Explanation of various symbols used throughout the Livongo User Guide.
Information on common error messages displayed on the meter and their solutions.
Details on errors like 'Test Strip Removed', 'Hematocrit Error', and readings for 'Severely High' and 'Severely Low' glucose.
Guidance for resolving internal calibration, meter, and CRC errors by restarting or contacting support.
A critical warning against using bleach-based products for cleaning the Livongo meter.
Steps for preparing the meter surface with a germicidal wipe before the main disinfection process.
Explanation of why pre-cleaning and disinfection are necessary for preventing disease transmission.
Information about the approved materials for meter pre-cleaning and disinfection, and where to purchase them.
Details on the PDI Super Sani-Cloth Germicidal Disposable Wipe, including its registration, ingredients, and purchase locations.
Guidance on how often the Livongo meter should be cleaned and disinfected.
Important reminder about the biohazardous nature of kit components and necessary precautions.
Detailed technical specifications including test measurement, methodology, calibration, and physical dimensions.
Operating ranges for temperature, humidity, altitude, pressure, and electrical/power ratings.
Environmental requirements for storing the meter, test strips, and control solution.
Compliance information regarding the Federal Communications Commission (FCC) rules.
Details on the device's use of cellular radio frequency technology and exposure limits.
A warning about chemicals contained in the product known to cause cancer or reproductive harm.
Details of the warranty provided for the Livongo connected meter.
Exceptions and limitations that apply to the Livongo meter warranty, and how to obtain service.
Information regarding Livongo's commitment to securing user personal information.
Explains the principle of operation and intended use of the Livongo Blood Glucose Monitoring System.
Lists the components included with the Livongo Blood Glucose Test Strips kit.
Describes the principle and intended use of Livongo blood glucose test strips for monitoring glucose levels.
Details the reactive and non-reactive chemical composition of the blood glucose test strips.
Instructions for storing and handling test strips to maintain their effectiveness and accuracy.
Important precautions for using test strips, including single-patient use and hygiene.
Step-by-step instructions for using the blood glucose test strips with the meter.
Information on expected blood glucose values and setting personal target ranges with a doctor.
Guidance on performing quality control tests to ensure meter and strip accuracy.
Limitations on the use of the Livongo meter and test strips, including patient types and sample types.
Details on the precision and accuracy calibration of the Livongo meter.
Data on the reproducibility and precision of blood glucose measurements using Livongo meters.
Data on the intermediate precision of the Livongo meter's blood glucose readings.
Information on the system accuracy of the Livongo meter and results from a user study.
Explains the principle and intended use of Livongo control solution for quality control testing.
Details the glucose concentration and composition of Control Solution 1 and Control Solution 2.
Instructions for storing and handling control solution to ensure its stability and effectiveness.
Precautions for using control solution, including safety, temperature, and proper usage.
Step-by-step instructions for performing a control solution test with the Livongo meter.
Information on expected results for control solution tests and confirmation of meter/strip performance.
Explains the principle of operation and intended use of the Livongo lancing device.
Step-by-step instructions for preparing and using the Livongo lancing device for blood sampling.
Specific depth adjustments for the lancing device based on skin type to minimize discomfort.
Instructions for inserting the lancet, cocking the device, and preparing it for use.
Technique for holding and using the lancing device to prick the finger and obtain blood.
Instructions for cleaning and disinfecting the Livongo lancing device.
Precautions for using the lancet, including checking for damage and proper handling.
Safety guidelines for using the lancing device, including sharing and hygiene.
List of references cited in the Livongo User Guide.
Details the limited warranty for the Livongo lancing device.
Provides contact details for meter manufacturing, distribution, and support.
General| Device Type | Blood Glucose Meter |
|---|---|
| Brand | Livongo |
| Model | BG1000 |
| Display | LCD |
| Test Time | 5 seconds |
| Connectivity | Bluetooth |
| Result Range | 20-600 mg/dL |
| Battery | CR2032 |
| Operating Temperature | 10-40°C |
| Relative Humidity | 10-90% |
