20
Troubleshooting
Problem Cause Solution
Music is not heard through
the earphones
Static interference is heard
through the earphones
Volume is too low
Earphones are not correctly
inserted into the device
The device automatically
switched off because the
session had finished
Earphones are not correctly
inserted into the device
Interference may be caused by
another Electronic
Communication device in your
vicinity (within 2 metres) e.g.
mobile phone
Press the up button to increase the
volume (page 9)
Check that the earphones are correctly
connected to the device
Restart to begin a new session
Check that the earphones are correctly
connected to the device
Whilst conducting a session please
remove all Electronic Communication
Devices from your vicinity
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