The test will begin and simulate each channel. You should hear the test from the left and
right channels of the G633 headset.
4. If the speaker test fails try moving the affected ear cup to see if the sound becomes
intermittent.
5. If the sound doesn’t come back, try using the included 3.5 mm cable and test the headset
in 3.5mm mode with a known working device such as a cellphone, console controller, or
PC sound card.
+G633 - Troubleshooting Best Practices
The following best practices should be followed before troubleshooting G633 7.1 RGB Gaming
Headset issues:
Confirm the battery is sufficiently charged, if possible.
Confirm the USB Wireless Mix Adapter is plugged directly into the motherboard or a PC
case USB port. We advise that you set up your environment to maintain a strong line of
sight between the USB Wireless Mix Adapter and the G633 headset while
troubleshooting. Avoid plugging it into a hub of any type, powered or not, during
troubleshooting.
Please have the included 3.5mm cable (1.5m) 4-pin cable readily available.
Confirm the latest firmware is installed, if possible. To check the firmware version:
1. Open Logitech G HUB and click the G633 7.1 RGB Gaming Headset.
2. Click on the G933 Settings gear icon in the upper right corner.
To Next Page
Loading...
