Additional help
If the steps above do not help, or if your mouse has only recently begun to double-click,
please contact Logitech Customer Care.
● Keyboard/Mice - Buttons or keys do not work correctly
LIKELY CAUSE(S):
● Potential hardware issue
● Operating system /software settings
● USB port issue
SYMPTOMS:
● Single-click results in double-click (mice and pointers)
● Repeating or strange characters when typing on the keyboard
● Button/key/control gets stuck or responds intermittently
POSSIBLE SOLUTIONS:
1. Clean the button/key with compressed air.
2. Verify the product or receiver is connected directly to the computer and not to a hub,
extender, switch or something similar.
3. Unpair/repair or disconnect/reconnect hardware.
4. Upgrade firmware if available.
5. Windows only — try a different USB port. If it makes a difference, try updating the
motherboard USB chipset driver.
6. Try on a different computer.
Windows only — if it works on a different computer, then the issue might be related to
a USB chipset driver.
*POINTING DEVICES ONLY:
● If you’re not sure if the problem is a hardware or software issue, try switching the
buttons in the settings (left click becomes right click and right click becomes left click).
If the problem moves to the new button it is a software setting or application issue and
hardware troubleshooting cannot resolve it. If the problem stays with the same button
it is a hardware issue.
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