Logitech Wireless Headset Mono H820e - Page 6

Logitech Wireless Headset Mono H810e/Dual H820e
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Troubleshooting
Bad or no audio?
•Check if USB cable is fully inserted into
the computer’s USB port.
Using a non-powered USB hub may
degrade headset performance.
•Headset must be paired with base.
Ensure base icon is solid white.
•Check the volume level in both
your media/voice application and your PC.
•Try restarting your media/voice
application. Ensure the microphone
is not muted.
•If you have several H820e headsets in
close proximity you may experience poor
audio quality. Unplug the headset from
the power source and move the switch
on the back of the base to narrow band
mode as indicated by the “N”. Plug into
power source.
•Make sure the Logitech H820e Headset
is the default audio device.
Windows Vista, Windows 7:
•Close all media/voice applications
•Go to Start/Control Panel/ Sound/
Playback Devices tab.
•Choose either “Logitech Dual H820e”
or “Logitech Mono H820e”.
•Click on Set Default.
•Click on the “Recording” tab.
•Choose either “Logitech Dual H820e”
or “Logitech Mono H820e”.
•Click on “Set Default”.
•Restart your media/video application.