Mackie MAINSTREAM - Appendix A: Service Information; Troubleshooting Common Issues; Product Repair and Service

MAINSTREAM COMPLETE LIVE STREAMING & VIDEO CAPTURE INTERFACE WITH PROGRAMMABLE CONTROL KEYS
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Appendix A : Service Information
Troubleshooting
If you think your Mackie product has a problem, please check out the following troubleshooting tips and do your best to confirm
the problem. Visit the Support section of our website (www.mackie.com) to get some ideas or contact our technical support
heroes. You may find the answer to the problem without having to send your Mackie product away.
Here are some useful tips that could correct any of the issues outlined below (or possibly any other issue that we haven’t yet
discovered):
Getting Started Procedure: If you are having any sound (or non-sound) issues, try following the getting started procedure
as outlined on page 6 to verify that all of the volume controls in the system are properly adjusted.
There are no user serviceable parts. If none of these tips work, please refer to “Repair” on the next page to find out how
to proceed.
No Power
• Our favorite question. Is it plugged in?
• Our favorite follow-up question. Is the computer turned on (or at least powered up)?
• Are all the lights out in town? If so, contact the local power company to get power restored.
No Sound
• Are any input and output knobs fully counter-clockwise (or muted)?
• Are all the connections good and sound? Make sure all of the connecting cables work and are securely connected
at both ends.
• Is the signal source powered on? Is it working (and making union scale)?
Noise / Hum
• Are you using unbalanced cables? Swap them out with balanced cables to see if that fixes the problem.
• Sometimes it helps to plug all the external audio equipment into the same AC circuit so they share a common ground.
Other Issues
• Please email or call Technical Support if you are having any other issue not listed here:
o mackie.com/support-contact
o -800-898-32
Repair
For warranty service, refer to the warranty information on page 23.
Non-warranty service for Mackie products is available at a factory-authorized service center. To locate the nearest service
center, visit www.mackie.com, click “Support” and select “Service Center Locater”. Service for Mackie products living outside
the United States can be obtained through local dealers or distributors.
If you do not have access to our website, you can call our Tech Support department at -800-898-32, Monday-Friday during
normal business hours, Pacific Time, to explain the problem. Tech Support will tell you where the nearest factory-authorized
service center is located in your area.